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Our Hours Today:
8:00am-7:45pm

Frequently Asked Questions

Campus Technology Services (CTS) provides assistance and support for most technology issues students, faculty, and staff may encounter.  We help students get Internet access in their dorms and apartments, and we provide remote and on-site assistance for Purchase College–owned computers, printers, software, systems, and networks.  

How can I activate my email account or reset my password?

You can activate your account or reset your password at: https://www.purchase.edu/reset. Please note that your Purchase College login credentials will never expire.  However, once a student leaves the College, the email mailbox will be deactivated 18 months after the last course registration.  Employee email accounts are deactivated according to the end date in the PAF (Personnel Action Form) in HRETS.

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How can I request web or file space?

File Server storage (Home Directory), Web Space, and a MySQL Database can be requested from the Purchase Website here:

https://apps.purchase.edu/ResourceRequest/MainPage.aspx

Simply check the services you would like and and click submit.

Detailed documentation can be found at Web and File Space Support

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What smart classrooms are there on campus?

Social Sciences
1    SS1001    125 Seat Lecture Hall
2    SS1002    36-seat Classroom
3    SS1003    30-Seat Classroom
4    SS1004    30-Seat Classroom
5    SS1038    66-seat Classroom
6    SS1039    66-seat Classroom
7    SS1006    45-seat Classroom
8    SS2004    Design Technology Classroom


Humanities
9      HU1010    16-seat Seminar
10    HU1030    Theater
11    HU1031    120? Seat Lecture Hall
12    HU1039    35-Seat Classroom
13    HU1040    40-Seat Classroom
14    HU1041    45-Seat Classroom
15    HU1042    50-Seat Classroom
16    HU1043    52- Seat Classroom
17    HU1044    64-Seat Classroom
18    HU1048    14-Seat Small Conf
19    HU1051    28-Seat Large conf
20    HU1054    29-Seat Computer lab
21    HU2030    20-Seat Seminar
22    HU2031    24-Seat Classroom (Sem.)
23    HU2032    16-Seat Conference
24    HU2033    25-Seat Computer Lab
25    HU2034    25 - Seat Computer Lab
26    HU2042    TV Studio
27    HU2035    36- Seat Art History
28    HU2036    8-Seat Reference Room
29    HU2058    12-Seat Small Conf
30    HU2059    Classroom

Natural Sciences
31    NS1001    145 Seat Lecture Hall
32    NS1013    New Media Computer Lab
33    NS1029    44-seat Classroom
34    NS1029b     40 Seat classrooms
35    NS1030     30-seat Classroom
36    NS1059     30-seat Classroom
37    NS1064    NME Mini-Gallery
38    NS2001    24-seat Classroom
39    NS2014    BioLab
40    NS2019    Microscopy Lab Suite - Center
41    NS2020    Microscopy Lab Suite - One
42    NS2027    30-Seat Classroom
43    NS2022    Microscopy Lab Suite - Two
44    NS3001    33-seat Classroom
45    NS3052    30-Seat Classroom
46    NS3053    30-Seat Classroom

Library  
47    LI1014    Digital Media Zone (DMZ)  Lab
48    LI0012    SURGE SPACE 16 seats
49    LI0014    SURGE SPACE 16 seats
50    LI0001    Library Classroom
51    LI0008a    TLTC Conference Room
52    LI1004B    Library Classroom
53    LI1004C    Library Classroom
54    LI1004D    Library Classroom

Music
55    MU0001    40 seat smart classroom
56    MU1002    Choral Hall 178-seats
57    MU0037    New Smartroom Jan ’14
58    MU0039    89 seat Film Classroom
59    MU0061    FMS Conference Room
60    MU0089a    LSCE Smart Classroom

Dance  
61    DA1041    Dance Studio-J 95 seat classrm
62    DA1019    Acting Studio
63    DA1027    Acting Studio
64    DA1028    Acting Studio
65    DA1035    Acting Studio

 Visual Arts
66    VA0012    30-seat Classrm / Photo Lab
67    VA0031    Photo Classroom
68    VA1016    Perception Lab
69    VA2027    30-seat Classroom
70    VA2015    30-seat Classroom
71    VA1021    30-seat Classroom
72    VA1024    30-seat Classroom
73    VA1025    30-seat Classroom
74    VA1026    30-seat Classroom
75    VA2015    Drawing Classroom
76    VA2027    30-seat Foundations Lab
77    VA2029    30-seat Foundations Lab
78    VA2030    Painting Classroom
79    VA2031    Painting Classroom
80    VA2032    (Sculpture classroom and gallery)

Fort Awesome
81    RX0126    48-seat Active-Learning Space
82    RY0136    30-seat Classroom
83    RY0137     35-seat Classroom
84    RY0138     40-seat Classroom
85    RY0142     35-seat Classroom

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What computer labs are available on campus and what software is installed?

Do not save your work to any public lab computers!

Alternatively, save to your home directory, USB drive, or email it to yourself. 

Save your work periodically as lab machines will time out after several minutes of inactivity.

A Home Directory is available at https://www.purchase.edu/filespace.

Please log off when you have completed your work.

PC Lab Standard Software:

Operating System: 

Windows Enterprise 64-bit

Software:

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, OneNote)
Adobe Creative Cloud (Acrobat Pro, After Effects, Animate, Audition, Bridge, Dreamweaver,  Fuse, Illustrator,  InCopy, InDesign, Lightroom, Media Encoder, Muse, Photoshop, Prelude, Premiere Pro)
7-zip
Acrobat Pro DC
Audacity
FileZilla
Freedom Scientific (JAWS)
Google Earth Pro
IBM SPSS
Image J
IntelliJ Idea
JASP
OIV
Processing
PyCharm Community Edition
Read and Write
Skype
TurningPoint
VLC media player

Browsers:

Internet Explorer
Edge
Google Chrome


Mac Lab Standard Software:

Operating System:

macOS

Software:

Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote)
Adobe Creative Cloud (Acrobat Pro, After Effects, Animate, Audition, Bridge, Dreamweaver,  Fuse, Illustrator,  InCopy, InDesign, Lightroom, Media Encoder, Muse, Photoshop, Prelude, Premiere Pro)

Keynote
Pages
Numbers
iMovie
GarageBand
FileZilla
Read & Write
VLC Media Player
Cyberduck
Processing
Audacity
IntelliJ IDEA
iTunes


Browsers:

Safari
Google Chrome

 


Labs:

VA0012: Digital Photo Lab (limited to Art + Design Photo Majors) that contains:

  • 21 iMac Workstations
  • 2 Canon imagePROGRAF PRO-1000 Large Format Ink Jet Printers
  • 1 Canon imagePROGRAF PRO-4000 Large Format Ink Jet Printer
  • 2 Epson Stylus Pro 4900 Large Format Ink Jet Printers
  • 1 Epson Stylus Pro 9900 Large Format Ink Jet Printer

VA0013: Senior Design Studio (limited to Art+Design Senior Design Majors) that contains:

  • 1 iMac Workstation
  • 1 Mac Mini Workstation

VA0021: Print Lab (limited to Art+Design Majors only) that contains:

  • 2 iMac Workstations

VA0027: Photo Lab (limited to Art+Design Junior and Senior Photo Majors) that contains:

  • 10 iMac Workstations
  • 1 Canon imagePROGRAF PRO-4000 Large Format Ink Jet Printer
  • 1 Epson Stylus Pro 9900 Large Format Ink Jet Printer
  • 1 Epson Stylus Pro 4900 Large Format Ink Jet Printer

VA0022: Photo Senior Space Lab (limited to Art+Design Senior Photo Majors) that contains:

  • 2 Mac Pro Tower Workstations
  • 2 Epson Stylus Pro 9900 Large Format Ink Jet Printers

VA1018a: Design Lab (limited to only Art+Design Design Majors) that contains:

  • 20 iMac workstations
  • 1 Xerox 7760DX Tabloid Color Duplex Laser Printer
  • 1 HP Laserjet 5200 Monochromatic Duplex Laser Printer

VA1018b: Design Lab (limited to only Art+Design students, large format printing limited to Art+Design Design Majors)  that contains:

  • 13 iMac Workstations
  • 1 HP Color LaserJet 9500 Color Duplex  Laser Printer
  • 1 HP Color LaserJet M855 Color Duplex  Laser Printer
  • 1 HP LaserJet 700 M712 Monochromatic Duplex Laser Printer
  • 1 HP Laserjet 5200 Monochromatic Duplex Laser Printer
  • 1 Canon imagePROGRAF PRO-4000 Large Format Ink Jet Printer
  • 1 Epson Stylus Pro 9800 Large Format Ink Jet Printer
  • 1 Epson Stylus Pro 4800 Large Format Ink Jet Printer
  • 1 Roland GS-24 Vinyl Cutter

VA1018c: Design Lab (limited to Art+Design Design Majors) that contains:

  •  20 iMac Workstations
  • 1 Xerox 7760DX Tabloid Color Duplex Laser Printer
  • 1 HP Laserjet 5200 Monochromatic Duplex Laser Printer

VA1025: Design Lab (limited to Art+Design Design Majors) that contains:

  • 4 iMac Workstations
  • 1 HP Color LaserJet M855 Color Duplex  Laser Printer
  • 1 HP LaserJet 700 M712 Monochromatic Duplex Laser Printer
  • 1 Epson Stylus Pro 9880 Large Format Ink Jet Printer

VA0009: Foundations Lab (limited to Art+Design Foundation Majors) that contains:

  • 3 iMac Workstations
  • 1 HP Laserjet 5200 Monochromatic Duplex Laser Printer

VA1021: Foundations Lab (limited to Art+Design Foundation Majors) that contains:

  • 2 iMac Workstations
  • 1 Xerox 7800DX Tabloid Color Duplex Laser Printer

VA1029: Woodshop Lab (limited to Art+Design Majors only) that contains:

  • 3 Dell PC Workstations

VA1031: Sculpture 3D Print Lab:  Limited to Art +Design Majors only) that contains:

  • 1 Mac Mini Workstations
  • 1 Custom PC Workstation
  • 3 3D Printers

VA2011: Video Lab (limited to Art+Design Majors only) that contains:

  • 8 Mac Pro Tower Workstations

VA2012: Aural Media Lab (limited to Art+Design Majors only) that contains:

  • 2 Mac Pro Tower Workstations
  • 2 iMac Workstations

VA2025: Foundation Studio (limited to Art+Design Majors only) that contains:

  • 3 iMac Workstations

VA2026: Stop Motion Studio (limited to Art+Design Majors only) that contains:

  • 1 iMac Workstation

VA2027: Foundations Lab (limited to Art+Design Foundation Majors) that contains:

  • 2 iMac Workstations
  • 1 Xerox 7800DX Tabloid Color Duplex Laser Printer
  • 1 HP Laserjet 5200 Monochromatic Duplex Laser Printer

VA2029: Foundations Lab (limited to Art+Design Foundation Majors) that contains:

  • 2 iMac Workstations
  • 1 Xerox 7800DX Tabloid Color Duplex Laser Printer
  • 1 HP LaserJet 700 M712 Monochromatic Duplex Laser Printer

VA2010: Printmaking Lab (limited to Art+Design Printmaking Majors) that contains:

  • 7 iMac Workstations
  • 1 Canon imagePROGRAF iPF9400S Large Format Ink Jet Printer
  • 1 Epson Stylus Pro 9900 Large Format Ink Jet Printer
  • 1 Epson Stylus Pro 7900 Large Format Ink Jet Printer
  • 1 HP Laserjet 5200 Monochromatic Duplex Laser Printer

VA2030: Painting/Drawing Digital Lab (limited to Art+Design Painting/Drawing Majors) that contains:

  • 2 iMac Workstations
  • 1 Epson Stylus Pro 7900 Large Format Ink Jet Printer

DA0001b: Dance Student Lab (limited to Dance Majors) that contains:

  • 3 iMac Workstations

SS2017:  Design Technology Lab (limited to Design Technology Majors) that contains:

  • 6 HP PC Workstations
  • 1 Xerox 7500 Color Laser Printer
  • 5 HP Designjet Large Format Printers

MU0079a:  Music Piano Lab (limited to Conservatory of Music Majors) that contains:

  • 15 iMac Workstations
  • 1 Dell Black Laser Printer

MU3021:  Music Digital Studio 1 (limited to Conservatory of Music Majors) that contains:

  • 1 Mac Pro Tower Workstation

MU1007:  Music Digital Studio 2 (limited to Conservatory of Music Majors) that contains:

  • 1 Mac Pro Tower Workstation

MU1014:  Music Digital Studio 3 (limited to Conservatory of Music Majors) that contains:

  • 1 Mac Pro Tower Workstation

MU1048:  Music Mission Control Studio (limited to Conservatory of Music Majors) that contains:

  • 1 Mac Pro Tower Workstation

MU3029:  Music Digital Studio 4 (limited to Conservatory of Music Majors) that contains:

  • 1 Mac Pro Tower Workstation

MU3024:  Music Digital Studio 5 (limited to Conservatory of Music Majors) that contains:

  • 1 Mac Pro Tower Workstation

MU3039:  Music Digital Studio 6 (limited to Conservatory of Music Majors) that contains:

  • 1 Mac Pro Tower Workstation

MU3025:  Music Digital Studio 7 (limited to Conservatory of Music Majors) that contains:

  • 1 Mac Pro Tower Workstation

MU0041:  Music Smart Cart Studio (limited to Conservatory of Music Majors) that contains:

  • 1 Mac Mini Workstation

MU0037:  Music Smart Cart Studio (limited to Conservatory of Music Majors) that contains:

  • 1 Mac Mini Workstation

MU0052:  Music Smart Cart Studio (limited to Conservatory of Music Majors) that contains:

  • 1 Mac Mini Workstation

MU0014: Film Non-Linear Editing Lab (limited to Film Majors only) that contains:

  • 1 Mac Pro Tower Workstation

MU0017: Film Non-Linear Editing Lab (limited to Film Majors only) that contains:

  • 2 Mac Pro Tower Workstations

MU0019: Film Non-Linear Editing Lab (limited to Film Majors only) that contains:

  • 1 Mac Pro Tower Workstation

MU0020: Film Non-Linear Editing Lab (limited to Film Majors only) that contains:

  • 1 Mac Pro Tower Workstation

MU0021: Film Non-Linear Editing Lab (limited to Film Majors only) that contains:

  • 1 Mac Pro Tower Workstation

MU0034: Film Non-Linear Editing Lab (limited to Film Majors only) that contains:

  • 1 Mac Pro Tower Workstation

MU0012: Film Non-Linear Editing Lab (limited to Film Majors only) that contains:

  • 10 Mac Pro Tower Workstations

MU0040: Film Non-Linear Editing Lab (limited to Film Majors only) that contains:

  • 10 Mac Pro Tower Workstations

MU0002: Film Non-Linear Editing Lab (limited to Film Majors only) that contains:

  • 2 Mac Pro Tower Workstations

NS1063: Planetarium Lab that contains:

  • 20 HP PC Workstations
  • 1 Dell Color Laser Printer

NS0019: Biology Laptop Lab (limited to School of Natural Social Science Biology Majors) that contains:

  • 12 HP PC laptops
  • 1 HP Black Laserjet Printer
  • 1 HP Color Lasejet Printer

NS0038: GIS Lab (limited to School of Natural and Social Science Students) that contains:

  • 6 HP PC Workstations
  • 1 Color Large Format Printer

NS1013: New Media Lab (limited to New Media Majors) that contains:

  • 24 iMac Workstations
  • 1 Dell Color Laser Printer
  • 1 Laser Cutter

NS1050: Cognitive Neuropsychology Lab ( (limited to School of Natural and Social Science Psychology Majors) that contains:

  • 3 HP PC Workstations

NS1030: Psychology Lab (limited to School of Natural and Social Science Psychology Majors) that contains:

  • 1 HP PC Workstation

NS 2021:Microscope Computer Lab (limited to School of Natural and Social Science Biology Majors) that contains:

  • 6 HP PC Workstations
  • 1 Xerox 7800 Color Laser Printer

NS2028: Psychology Research Lab (limited to School of Natural and Social Science Psychology Majors) that contains:

  • 1 HP PC Laptop Workstation

NS2048: Biology Lab (limited to School of Natural and Social Science Biology Majors) that contains:

  • 6 HP PC Laptop Workstations

NS2053: Psychology Lab (limited to School of Natural and Social Science Psychology Majors) that contains:

  • 2 Dell PC All in One Workstations

NS3028: Physics Lab ((limited to School of Natural and Social Science Physics Majors) that contains:

  • 6 HP PC Laptop Workstations
  • 1 HP Laserjet Printer

NS3049: Chemistry Lab (limited to School of Natural and Social Science Chemistry Majors) that contains:

  • 7 HP PC Workstations
  • 1 HP Laserjet Printer

HU1054: Humanities Mac Lab that contains:

  • 28 iMac Workstations
  • 1 Lexmark Color Laser Printer

HU2033: Humanities PC Lab that contains:

  • 22 Dell PC All in One Workstations
  • 1 Lexmark Black Laser Printer

HU2034: Humanities Mac Lab that contains:

  • 17 iMac Workstations
  • 1 Lexmark Color Laser Printer

Li1004b: Mac Media Lab that contains:

  • 21 iMac Pro Workstations
  • 1 Xerox Color Laser Printer

Li1004c: Library PC Lab that contains:

  • 31 HP PC Workstations
  • 1 Xerox Color Laser Printer

Li1004d: Library PC Lab that contains:

  • 41 HP PC Workstations
  • 1 Xerox Color Laser Printer

Li0003a:  Library Reference Area that contains:

  • 24 HP PC Workstations
  • 2 Xerox Black Laser Printers
  • 3 Xerox Color Laser Printers

Li1015: DMZ (Digital Media Zone) Area that contains:

  • 15 iMac Workstations
  • 18 Dell PC All in One Workstations
  • 2 Xerox Black Laser Printers
  • 2 Xerox Color Laser Printers

Li1015a: DMZ Media Lab that contains

  • 18 iMac Workstations

Li1015b: DMZ Media Lab that contains:

  • 18 iMac Workstations

Li1015c: DMZ Media Lab that contains:

  • 15 HP PC Workstations

Li1015g: DMZ Audio Lab that contains:

  • 1 iMac Workstation

Li1015h: DMZ Audio Lab that contains:

  • 1 iMac Workstation

 

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How long can I borrow equipment for?

Equipment loans in WOT default to a one-week period starting the next day. You can request future loan periods - or longer loan periods by changing the dates, and we will consider the request.

Equipment availability and longer loan periods are dependent on the demand for that equipment, which may or may not be available. Since you can also submit “future” equipment requests, it may not be possible to request longer loan periods even when equipment appears to be available. 

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What is print allocation? How do I add points to my CTS print point allocation?

​1.  Please create a work request through the CTS Work Order System.  Choose problem type Print Allocation.

2.  Type “Print Allocation Increase” as the subject line.

3.  In the body of the work request, specify an amount to be added.  You will receive 100 points per dollar of increase requested.  

4.  The amount in points will be added to your print allocation in the Print Management System and in dollars to your semester bill.

5.  You can pay in person at Student Financial Services or online through the MyHeliotrope application on the Portal Page.   Exact location in MyHeliotrope is Student>Student Accounts>Payment Center.

6.  If you need to borrow audio/visual equipment from CTS, please pay as soon as possible.  The work order system will not allow you to submit a request if there is a charge on your student bill.

7.  Please inform Student Financial Services or CTS once the payment has been made so we can apply the money to the proper place. 


 

Requesting Increase in Print Balance
The PSGA is in agreement with CTS that additional printing allocations should not be granted automatically, and that students who exceed their allocation must pay for additional print privileges if they are needed.   Please see the full Print Management Policy.   

Students can pay online (through the myHeliotrope link on the Portal Page) for additional print allocations.  You only need to create a Work Request through the CTS Work Order System indicating the amount of the increase.  The amount will then be added to the PaperCut Printing System as well as your semester bill, and you can go ahead and pay online via credit card.  The area in myHeliotrope to go to is Student>Student Account>Payment Center.  Please let Student Financial Services or CTS know once payment is made so the money can be applied to the right account.  Keep in mind that you cannot rent audio/visual equipment from CTS until the payment is made.  

 

Please note that the print allocation for the School of Art & Design is treated as a separate entity. To increase your VA print account, all requests must be made to:

Jerzy Klebieko , BFA
Instructional Technology Manager
Room 1004 | Ext. 6799
jerzy.klebieko@purchase.edu

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What software is on the computers (PC and Mac) in the Library?

Note:  Page was last updated in March 2018.  Updates will be posted soon.  Thank you.

 

Do not save your work to any public lab computers!

Alternatively, save to your home directory, USB drive, or email it to yourself. 

Save your work periodically as lab machines will time out after several minutes of inactivity.

A Home Directory is available at https://www.purchase.edu/filespace.

Please log off when you have completed your work.

 

The Library has both PCs and Macs for you to use. CTS provides a full list of software and hardware in the Library’s computer labs.

For a quick overview of the computer areas and their software, see the list below:

 

CTS Digital Media Zone (DMZ) - New Location is LIB 1015

Since its opening in 2007, the CTS DMZ has proven to be a popular destination for students. With comfy couches and a mix of high-end and basic media tools and equipment, the DMZ was an instant hit. The College has expanded the DMZ and moved it to the main floor of the Library in room 1015.

The DMZ has three Labs in 1015A, 1015B, and 1015C. Also included are 2 Audio Stations in 1015G and 1015H, DMZ Media Labs, black and white and color laser printers, and some scanners are available.

The DMZ labs are available for use when there is no classes or other events scheduled.

The DMZ Lab consists of:

Three Labs - Three digital media labs (1015A, B, C) consist of 18, 18 and 15 computers, respectively. Lab 1015c contains high end HP PCs.  The machines in Lab B contain firewire for connecting peripherals such as hard drives or video cameras. Labs A and B have 3 60” TVs and Lab C has a digital projector. All three labs have teaching stations. Video cameras are available for checkout from CTS (basement of Social Sciences Building).

Lab 1015A Software:

Adobe Acrobat DC                 
Adobe Acrobat Reader DC            
Adobe After Effects CC 2017                        
Adobe Animate CC 2017                                                
Adobe Audition CC 2017                                                
Adobe Bridge CC 2017
Adobe Character Animator CC    
Adobe Dreamweaver CC 2017                     
Adobe ExtendScript Toolkit CC                    
Adobe Extension Manager CC                     
Adobe Extension Manager CS6                   
Adobe Fireworks CS6                                      
Adobe Flash Builder 4.7                                 
Adobe Fuse CC (Preview)                                             
Adobe Illustrator CC 2017                              
Adobe InCopy CC 2017                                   
Adobe InDesign CC 2017                                                
Adobe Lightroom                                                        
Adobe Media Encoder CC 2017                   
Adobe Muse CC 2017                                      
Adobe Photoshop CC 2017                                           
Adobe Prelude CC 2017                                  
Adobe Premiere Pro CC 2017                       
Adobe SpeedGrade CC 2015                        
Audacity 2.1.3
Cyberduck 6.2.2                                                
Final Cut Pro 10.3.4                          
Firefox                                                  
GarageBand 10.2                                                        
Google Chrome
HandBrake 1.0.7                                               
iMovie 10.1.8
IntelliJ IDEA 2017.1
iTunes 12.7.2
Keynote 7.3.1
Microsoft Office 2016 (Word, Excel, PowerPoint, Outlook, OneNote)
Microsoft Silverlight
Numbers 4.3.1
Pages 6.3.1
Processing 2.2.1
Processing 3.3.4
PyCharm CE 20.1.7.2
Python 3.6.2
QuickTime Player 10
Safari
Skype 7.4.9
Sublime Text 31.2.6
TextEdit 1.1.2
The Unarchiver 3.1.1.1
Time Machine
VLC Media Player 2.2.5.1
Zotero 5.0.34.2
 
 
 
Lab 1015B Software:

Adobe Acrobat DC                                           
Adobe Acrobat Reader DC
Adobe After Effects CC 2017                        
Adobe Animate CC 2017                                                
Adobe Audition CC 2017                                                
Adobe Bridge CC 2017                                    
Adobe Character Animator CC    
Adobe Dreamweaver CC 2017                     
Adobe ExtendScript Toolkit CC                    
Adobe Extension Manager CC                     
Adobe Extension Manager CS6                   
Adobe Fireworks CS6                                      
Adobe Flash Builder 4.7                                 
Adobe Fuse CC (Preview)                                             
Adobe Illustrator CC 2017                              
Adobe InCopy CC 2017                                   
Adobe InDesign CC 2017                                                
Adobe Lightroom 2017                                                   
Adobe Media Encoder CC 2017                   
Adobe Muse CC 2017                                      
Adobe Photoshop CC 2017                                           
Adobe Prelude CC 2017                                  
Adobe Premiere Pro CC 2017                       
Adobe SpeedGrade CC 2017        
Audacity 2.2.1                                    
Cyberduck 6.2.2                                                
Final Cut Pro 10.3.4                                          
Firefox                                                  
GarageBand 10.2                                                        
Google Chrome                                                 
HandBrake 1.0.7                                               
iMovie 10.1.8
IntelliJ IDEA CE 2017.1
iTunes 12.7.2
Keynote 7.3.1
Lame MP3 Encoder
Maya 2018
Microsoft Office 2016 (Word, Excel, PowerPoint, Outlook, OneNote)
Microsoft Silverlight
Numbers 4.3.1
Pages 6.3.1
Processing 2.2.1
Processing 3.3.4
PyCharm CE 20.1.7.2
Python 3.6.2
QuickTime Player 10
Safari
Skype 7.4.9
Sublime Text 31.2.6
TextEdit 1.1.2
The Unarchiver 3.1.1.1
Time Machine
Unity 6.0
Visual Studio Code 1.19
VLC Media Player 2.2.5.1
Zotero 5.0.34.2
 
 
Lab 1015C Software:

Adobe Acrobat DC
Adobe Acrobat Reader DC
Adobe After Effects CC 2017
Adobe Animate CC 2017
Adobe Audition CC 2017
Adobe Bridge CC 2017
Adobe Character Animator CC
Adobe Dreamweaver CC 2017
Adobe ExtendScript Toolkit CC
Adobe Extension Manager CC
Adobe Extension Manager CS6
Adobe Fireworks CS6
Adobe Flash Builder 4.7
Adobe Fuse CC (Preview)
Adobe Illustrator CC 2017
Adobe InCopy CC 2017
Adobe InDesign CC 2017
Adobe Lightroom 2017
Adobe Media Encoder CC 2017
Adobe Muse CC 2017
Adobe Photoshop CC 2017
Adobe Prelude CC 2017
Adobe Premiere Pro CC 2017
Adobe SpeedGrade CC 2017
Audacity 2.1.3
Cyberduck 6.2.2
Final Cut Pro 10.3.4
Firefox
GarageBand 10.2
Google Chrome
HandBrake 1.0.7
iMovie 10.1.8
IntelliJ IDEA CE 2017.1
Keynote 7.3.1
Maya 2018
Microsoft Office 2016
Microsoft Silverlight
Numbers 4.3.1
Pages 6.3.1
Processing 2.2.1
Processing 3.3.4
PyCharm CE 20.1.7.2
Python 3.6.2
QuickTime Player 10
Safari
Skype 7.4.9
Sublime Text 31.2.6
TextEdit 1.1.2
The Unarchiver 3.1.1.1
Time Machine
Unity 6.0
Visual Studio Code 1.19
VLC Media Player 2.2.5.1
Zotero 5.0.34.2

Software available in the DMZ (15 Macs):

Adobe Acrobat DC   
Adobe Acrobat Reader DC  
Adobe After Effects CC 2017  
Adobe Animate CC 2017   
Adobe Audition CC 2017   
Adobe Bridge CC 2017   
Adobe Character Animator CC  
Adobe Dreamweaver CC 2017  
Adobe ExtendScript Toolkit CC  
Adobe Extension Manager CC  
Adobe Extension Manager CS6  
Adobe Fireworks CS6   
Adobe Flash Builder 4.7   
Adobe Fuse CC   
Adobe Illustrator CC 2017  
Adobe InCopy CC 2017   
Adobe InDesign CC 2017   
Adobe Lightroom 2017   
Adobe Media Encoder CC 2017  
Adobe Muse CC 2017   
Adobe Photoshop CC 2017   
Adobe Prelude CC 2017   
Adobe Premiere Pro CC 2017
Adobe SpeedGrade CC 2017
Audacity 2.1.3    
Cyberduck 6.2.2    
Final Cut Pro 10.3.4   
Firefox    
GarageBand 10.2     
Google Chrome   
HandBrake 1.0.7    
iMovie 10.1.8
IntelliJ IDEA CE 20.1.7.2
iTunes 12.7.2
Keynote 7.3.1
Microsoft Office 2016 (Word, Excel, PowerPoint, Outlook, OneNote)
Microsoft Silverlight
Numbers 4.3.1
Pages 6.3.1
Processing 2.2.1
Processing 3.3.4
PyCharm CE 20.1.7.2
Python 3.6.2
QuickTime Player 10
Safari
Skype 7.4.9
Sublime Text 31.2.6
TextEdit 1.1.2
The Unarchiver 3.1.1.1
Time Machine
VLC Media Player 2.2.5.1
Zotero 5.0.34.2


The Library first floor (1015) also contains 18 Dell 9030 All-in-One PCs.

DMZ PC (18 machines) Software:

7 zip 9.20
Adobe Acrobat DC                                                        
Adobe After Effects CC 2017                                             
Adobe Animate CC 2017                                                   
Adobe Audition CC 2017                                                  
Adobe Bridge CC 2017                                                    
Adobe Character Animator CC 2017                                       
Adobe Dreamweaver CC 2017                                               
Adobe Extension Manager CC 2017                                            
Adobe Fireworks CS6                                
Adobe Flash Builder 4.7                                        
Adobe Fuse CC 2017
Adobe Illustrator CC 2017                                               
Adobe InCopy CC 2017                                                    
Adobe InDesign CC 2017                                                  
Adobe Lightroom  2017                                                                                
Adobe Media Encoder CC 2017                                             
Adobe Muse CC 2017                                                      
Adobe Photoshop CC 2017                                                 
Adobe Prelude CC 2017                                                   
Adobe Premiere Pro CC 2017                                              
Adobe SpeedGrade CC 2017
Arduino 1.0.5-r2                                                   
ATLAS.ti 7.0.71                                                               
Audacity 2.1.0                                                          
Blender 2.77                                                                                
E-Prime 2.0                                
Filezilla 3.27
Firefox                  
Google Chrome
Google Earth Pro 7.3.0.3832     
Google SketchUp 8                                                       
IBM SPSS 24.0
Image J
IntelliJ IDEA Community Edition 2016.2.4       
IntelliJ IDEA Community Edition 2017                                                                  
Internet Explorer
JASP 0.8.0.1              
JAWS 17.0                                              
Mathematica 11.0
Microsoft Edge                                
Microsoft Office Professional Plus 2016 (Word, Excel, Outlook, PowerPoint, Access, Publisher, OneNote)                               
OIV 4.1
Processing 2.2.12
Processing 3.5.2
PyCharm Community Edition 2016.4.5.1                                                                       
Python 2.7.12
Python 3.5.12
R 3.3.2
Read And Write 11                                                       
Skype™ 7.38                                                            
Stata 13              
Sublime Text 3126.0                                                  
TurningPoint 5.0.4.2251                            
VLC media player 2.2.6  
Windows Media Player 12.0.150       
Zotero 5.0.33      
 
Digital Audio Suites - 2 Mac Pro stations (Labs 1015G and 1015H) with 30-Inch Monitors, Digidesign 003 Factory Control Interface, Power Conditioner, Studio Headphones, and Semi-Weighted 88 Key MIDI Keyboards.  “Audiophile” quality headphones are available for checkout from the Circulation Desk in the Library.  

Digital Audio Suite Software:


​Absynth 5.3.1
Adobe Acrobat DC
Adobe Acrobat X Pro
Adobe After Effects CS6
Adobe Audition CS6
Adobe Bridge CS6
Adobe Dreamweaver CS6
Adobe Encore CS6
Adobe Extension Manager CS6
Adobe Fireworks CS6
Adobe Flash Builder 4.6
Adobe Flash CS6
Adobe Illustrator CS6
Adobe InDesign CS6
Adobe Media Encoder CS6
Adobe Photoshop CS6
Adobe Prelude CS6
Adobe Premiere Pro CS6
Adobe SpeedGrade CS6
Akoustik Piano
Audacity 2.1.3
AudioScore Lite 7.0.1
B4 II
BFD 3
Burn 2.5.1
Chrome
Cyberduck 6.2.2
Eclipse 3.7
Elektrik Piano 1.5
Filezilla 3.1.0.2
Finale 2014
FM8 1.4.1
Firefox
FXpansion
GarageBand 10.1.6
Guitar Rig 5.2.2
iMovie 10.1.2
IntelliJ IDEA 20.1.7.2
iTunes 12.4.3
iZotope
Keynote 6.6.2
Komplete 9
Kontakt 5.6.1
Logic Pro X
Microsoft Office 2011
Numbers 3.6.2
Opera 15
Pages 5.6.2
Processing 2.2.1
Processing 3.3.4
Pro Tools 2018.2
PyCharm 20.1.7.2
Python 3.4
QuickTime Player 10
Reaktor 5.9.4
Safari
Sibelius 8
Sublime Text 31.2.6
TextEdit 1.2
TextWrangler 3.1
Time Machine
Toast 11 Titanium
VLC Media Player 2.2.5.1
Zotero 5.0.34.2
 
  
Mac Media Lab- Library 1004b- LI1004b

Hours:

Monday-Thursday 8:00am-2:00am
Friday- 8:00am-10:00pm
Saturday- 11:00am-8:00pm
Sunday- 12:00pm-2:00am

Computers:

20 Mac Pro computers with 24” Apple Cinema displays

Printers:

One Xerox Color printer


Additional Equipment:

1 teaching station
1 projector
1 DVD player
1 interactive smartboard
5 Epson scanners

Library 1004b Software:


Adobe Acrobat DC
Adobe After Effects CC 2017
Adobe Animate CC 2017
Adobe Audition CC 2017
Adobe Bridge CC 2017
Adobe Dreamweaver CC 2017
Adobe Extension Manager CC 2017
Adobe Fireworks CS6
Adobe Fuse 2017
Adobe Illustrator CC 2017
Adobe InCopy CC 2017
Adobe InDesign CC 2017
Adobe Media Encoder CC 2017
Adobe Muse CC 2017
Adobe Photoshop CC 2017
Adobe Photoshop Lightroom 2017
Adobe Prelude CC 2017
Adobe Premiere Pro CC 2017
Adobe Reader
Adobe SpeedGrade CC 2017
Audacity 2.1.3
Chrome
Cyberduck 6.2.2
Final Cut Pro 10.3.4
Firefox
GarageBand 10.2
HandBrake 1.0.7
iMovie 10.1.8
IntelliJ IDEA 20.1.7.2
iTunes 12.6.2
Keynote 7.3.1
Microsoft Office 2016 (Word, Excel, PowerPoint, Outlook, OneNote)
Numbers 4.3.1
Pages 6.3.1
Processing 2.2.1
Processing 3.3.4
PyCharm Community Edition 20.1.7.2
Python 3.6.2
QuickTime Player 10
R 3.4.3
Safari
Skype 7.50
Stata 13.0
Sublime Text 31.2.6
TextEdit 1.1.2
The Unarchiver 3.1.1.1
VLC media player 2.2.5.1
Zotero 5.0.34.2
 

The Library PC Computer Labs (Reference, 1004c, 1004d)

There are several computer labs in the Library. Library 1004C (30 PCs) and Library 1004D (40 PCs) are located on the main floor. The dividing wall between the two can be retracted to create one large room.

Hours:

Monday-Thursday 8:00am-2:00am
Friday 8:00am-10:00pm
Saturday-11:00am-8:00pm
Sunday- 12:00pm-2:00am

Computers:

1004C: 30 HP PC Computers
1004D: 40 Dell All-in-One PC Computers
Reference: 24 HP PC Computers

Printers:

1004C: 1 Xerox Color printer
1004D: 1 Xerox Color printer
Reference: 2 Xerox black/white and 3 Xerox color printers

Additional Equipment (1004c and 1004d):

1 teaching station
1 projector
1 interactive smartboard
1 DVD/VCR

Reference Computer Software:

7-zip 9.20
Adobe Acrobat DC                                                    
Adobe After Effects CC 2018                                   
Adobe Animate CC 2018                                         
Adobe Audition CC 2018                                      
Adobe Bridge CC 2018                                          
Adobe Character Animator CC 2018                                     
Adobe Dreamweaver CC 2018                                     
Adobe ExtendScript Toolkit CC 2018                                
Adobe Extension Manager CC 2018                                  
Adobe Fireworks CS6                                           
Adobe Fuse CC 2018                                         
Adobe Illustrator CC 2018                                     
Adobe InCopy CC 2018                                          
Adobe InDesign CC 2018                                        
Adobe Lightroom Classic CC  2018                                  
Adobe Media Encoder CC 2018                                            
Adobe Muse CC 2018                                            
Adobe Photoshop CC 2018                                       
Adobe Prelude CC 2018                                         
Adobe Premiere Pro CC 2018                                    
Adobe SpeedGrade CC 2018  
Arduino 1.8.5              
Blender 2.77  
E-Prime 2.0                      .    
FileZilla Client 3.27.0.1                                      
Firefox       
Google Chrome
Google Earth Pro 7.3.0.3832
IBM SPSS 24.0
Internet Explorer        
Image J
IntelliJ IDEA Community Edition 2016.2.4       
IntelliJ IDEA Community Edition 2017     
JASP 0.8.0.1     
Mathematica 11.0
Maya 2018 
Microsoft Edge                                           
Microsoft Silverlight                                        
Notepad++ 7.5.1                
OIV 4.1             
Processing 2.7.12
Processing 3.5.2
PyCharm Community Edition 2016.4.5.1      .  
Python 2.7.12
Python 3.5.12
R 3.3.2                     
Read And Write 11
Stata 13                                                      
TurningPoint 5.0.4.2251           
VLC media player 2.2.6                                         
Zotero 5.0.33          
 

1004c Lab Software:

7-Zip 9.20
Adobe Acrobat DC
Adobe Acrobat Reader DC
Adobe After Effects CC 2017
Adobe After Effects CC 2018
Adobe Animate CC 2017
Adobe Animate CC 2018
Adobe Audition CC 2017
Adobe Audition CC 2018
Adobe Bridge CC 2017
Adobe Bridge CC 2018
Adobe Dreamweaver CC 2017
Adobe Dreamweaver CC 2018
Adobe Extension Manager CC 2018
Adobe Extension Manager CS6
Adobe Fireworks CS6
Adobe Fuse 2018
Adobe Illustrator CC 2017
Adobe Illustrator CC 2018
Adobe ImporterRED Server CC 2018
Adobe InCopy CC 2017
Adobe InCopy CC 2018
Adobe InDesign CC 2017
Adobe InDesign CC 2018
Adobe Lightroom Classic CC 2018
Adobe Media Encoder CC 2017
Adobe Media Encoder CC 2018
Adobe Muse CC 2017
Adobe Muse CC 2018
Adobe Photoshop CC 2017
Adobe Photoshop CC 2018
Adobe Photoshop Lightroom 2018
Adobe Photoshop Server CC 2018
Adobe Prelude CC 2017
Adobe Prelude CC 2018
Adobe Premiere Pro CC 2017
Adobe Premiere Pro CC 2018
Adobe SpeedGrade CC 2018
Arduino IDE 1.0.5
ATLAS.ti 7.0.71
Blender 2.77
E-Prime 2.2
EstimateS 9.10
FileZilla FTP Client 3.27
Firefox
Google Chrome
Google Earth Pro 7.30
IBM SPSS Statistics 24.0
Image J
IntelliJ IDEA 2016.2.4
IntelliJ IDEA 2017.1.5
Internet Explorer
JASP 0.8.5.1
Mathematica 11.0
Maya 2018
Microsoft Office 2016 (Word, Excel, PowerPoint, Outlook, Publisher, Access, OneNote)Microsoft Edge
Microsoft Silverlight
Notepad++ 7.5.1
OIV 4.1
PROCESSING 2.7.12
PROCESSING 3.5.2
PyCharm Community Edition 2016.2.3
PyCharm Community Edition 2017.1.5
Python 2.7.12
Python 3.5.12
R 3.3.2
Read and Write 11
Stata 13
TurningPoint 5.0.4.2251
VLC media player 2.2.6
Zotero 5.0.33
 
 
1004d Lab Software:

7-Zip 9.20
Adobe Acrobat DC
Adobe Acrobat Reader DC
Adobe After Effects CC 2017
Adobe Animate CC 2017
Adobe Audition CC 2017
Adobe Bridge CC 2017
Adobe Dreamweaver CC 2017
Adobe Extension Manager CS6
Adobe Fireworks CS6
Adobe Fuse 2017
Adobe Illustrator CC 2017
Adobe ImporterRED Server CC 2017
Adobe InCopy CC 2017
Adobe InDesign CC 2017
Adobe Lightroom Classic CC 2017
Adobe Media Encoder CC 2017
Adobe Muse CC 2017
Adobe Photoshop CC 2017
Adobe Photoshop Lightroom 2017
Adobe Photoshop Server CC 2017
Adobe Prelude CC 2017
Adobe Premiere Pro CC 2017
Adobe SpeedGrade CC 2017
Arduino IDE 1.0.5
ATLAS.ti 7.0.71
Audacity 2.1
AutoCAD 2016
Blender 2.77
E-Prime 2.0
FileZilla FTP Client 3.27
Firefox
Google Chrome
Google Earth Pro 7.30
IBM SPSS Statistics 24.0
Image J
IntelliJ IDEA 2016.2.4
IntelliJ IDEA 2017.1.5
Internet Explorer
JASP 0.8.0.1
JAWS 17.0
Mathematica 11.0
Microsoft Office 2016 (Word, Excel, PowerPoint, Outlook, Publisher, Access, OneNote)
Microsoft Edge
Microsoft Silverlight
OIV 4.1
PROCESSING 2.7.12
PROCESSING 3.5.2
PyCharm Community Edition 2016.2.3
PyCharm Community Edition 2017.1.5
Python 2.7.12
Python 3.5.12
R 3.3.2
Read and Write 11
Skype 7.38.0.1
Stata 13
Sublime Text 3126.0
TurningPoint 5.0.4.2251
VLC media player 2.2.6
Windows Media Player 12.0.150
Zotero 5.0.33
 

 


 

keep reading »
How can I reserve audio visual equipment for my class?

CTS has established a pool of equipment available for loan to students, faculty and staff.  There is a full range of AV gear available from hi-definition video cameras to flip cameras, from high-end still cameras to lighting kits, flat panel displays and audio recorders.  Please see the Classroom Technology Services page for details.  

keep reading »
Can I email my class? (faculty)

Yes!  There are email distribution lists automatically created for each class.  With Banner, there are changes in the term format, the course numbering format and section numbers.  The format for summer 2014 classes and beyond is YYYY-TERM-Subject-Code-CRN@purchase.edu or for example 2014-40-WRl1105-40115@purchase.edu.  Faculty do not have to create their own lists.

(Banner Term codes are 20=Summer, 40=Fall, 55=Winter, 60=Spring)​

Each faculty advisor also has a distribution list containing all of their advisees in the format

advisor.FirstName.LastName@purchase.edu.  In the global address list, the format is (advisor.FirstName.LastName).

If you are the owner of a list (i.e. you are the head of a Board of Study) there is also a list containing all of your majors (i.e. hum.faculty.womens-studies@purchase.edu )

keep reading »
Can I print on campus?

Yes! There are both color and black & white printers located in the Library DMZ area and other computer labs. Please see the Computer Labs page for details.

Each registered fully matriculated student receives a 2000 point print credit per semester.  At 5 points per B/W page, that’s 400 printed pages.  Senior auditors receive a one time allocation of 2000 points at time of account creation but not an automatic increase each semester unless a class is being taken for credit.   There is an additional discount for duplex printing (both sides of the page.)  See a full description of the Print Management Policy. CTS has built a new large-scale 3D printer for use by students.  The new 3D printer has a 12” x 16” x 12” build area, and there are a variety of colors of PLA filament available.  3D prints can be charged against your print allocation.  The 3D printer is located in the Helpdesk Service center (Social Sciences room 0025), and is adjacent to the 48” photo-quality Epson 9900 plotter – which is also available for student use.

keep reading »
Equipment Loans: what can you borrow?

CTS offers a wide range of audio visual and computing equipment to support your academic and administrative projects. Video cameras, DSLR cameras, light kits, microphones, speakers, laptops, hard drives, etc.  Please see the Audio Visual Equipment Loans page for more information.

 

 Tascam RecorderTascam Recorder

 

Sony HD Camcorder Sony HD Camcorder

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How do I print from my laptop? Is there remote or wireless printing to the library printers?

You can print remotely from your laptop to library printers in the DMZ and Reference Computer Commons!

Who can use web printing? 

Anyone with a current Purchase email account and print point allocation from CTS can use the PaperCut Web Print system to print from a personal laptop. Web printing works from anywhere in the Library, as long as you are connected to the PurchaseWiFi network.

There is no wireless printing for visitors unfortunately. Visitors should ask the Reference Librarian about guest printing options.

Please see the detailed instructions at: WebPrint Remote Printing Over PurchaseWiFi.

keep reading »
How do I print in black and white from a color printer?

All lab color printers can print in both color and black & white.  

But wait! There’s a trick: You must first make sure your document is set to print in black & white under “Printer Properties.”  

Follow the steps below to make sure you are charged at the black & white rate and not the higher, color printing rate (the color printers default to the color rate).

**The name and location of “Printer Properties” or “Printer Options” may differ depending on what software application you are printing from. When in doubt, look for terms like “printer properties,” “options,” or “xerox features.”

See detailed instructions on the Print in Black and White or Color page. 
keep reading »
How do I print a document in color?

There are several color printers on campus:​

  • 2 large format color printers in the Library DMZ on the main floor (Macs & PCs)
  • 3 large format color printers in the Library Reference Area on the main floor (PCs only)
  • 1 large format color printer in Library Lab 1004B (Macs)
  • 1 large format color printer in Library Lab 1004C (PCs)
  • 1 large format color printer in Library Lab 1004D (PCs)
  • New Media Lab in Natural Sciences (NSS 1013)
  • Labs in the Visual Arts building
  • Design Technology Labs (Social Sciences)
  • Natural Sciences Planetarium Lab (NSS 1063)
  • CTS Printing Station in the Social Sciences (SS 0025)
  • Humanities Mac Pro Lab (HUM 2034)
  • Humanities iMac Lab (HUM 1054)

There’s a trick to printing in color: You must select the color printer in the print menu AND make sure the document is set to print in color under “Printer Properties.”  (Most of the time, the color printers default to “color” as the output). 

The name and location of “Printer Properties” or “Printer Options” may differ depending on what software application you are using. When in doubt, look for terms like “properties,” “options,” “printer features,” or “xerox features.”

Follow the steps on the Print in Black and White or Color page.

 

keep reading »
Does the library have black and white printers? What about color printers? How much does it cost to print at the library?

Yes, there is both black and white and color printing in the Library.

Black and White Printer locations:

  • Two b&w printers in the Reference Area on the main floor (PCs) 
  • Two b&w printers in the DMZ on the main floor (PCs and Macs) 

 Color Printer Locations:

  • Two large format* color printers in the DMZ on the main floor (PCs and Macs)
  • Three large format* color printers in the Reference Area on the main floor (PCs)
  • One large format* color printer in Lab 1004D (PCs)
  • One large format* color printer in Lab 1004C (PCs)
  • One large format* color printers in Lab 1004B (Macs)

*Note: “large format” color printers are able to print on 11 x 17 paper (Tabloid) as well as 8.5 x 11 (Letter) paper.

 

The following campus buildings also have color printing:

  • New Media Lab in Natural Sciences (NSS 1013)
  • Labs in the Visual Arts building
  • Design Technology Labs (Social Sciences)
  • Natural Sciences Planetarium Lab (NSS 1063)
  • CTS Printing Station in Social Sciences (SS 0025)
  • Humanities Mac Pro Lab (HUM 2034)
  • Humanities iMac Lab (HUM 1054)

There is also an EPSON Stylus Pro 9900 plotter printer and a 3D printer in the CTS Printing Lab (Social Science Building, Room 0025). The plotter prints large scale items, such as posters, in color and costs 600 print points per square foot.

Costs and Print Allocation

Each student receives a print allocation at the start of every semester.  All printing costs are automatically deducted from your print quota at the time of printing. Your balance appears as a box on the screen.

  • Printing in black and white costs 5 points per page for one-sided printing, and 2 point discount for double-sided printing.
  • Printing in color costs 35 points per page.
  • Large Paper Surcharge: 11 x 17 (ledger) prints are charged twice the rate of 8.5 x 11 (letter) prints

For detailed information regarding labs and printers, please see the Computer Labs page.

For more information about pricing and refunds, see the CTS Print Management webpage.  

For detailed instructions on how to print in color, please see our Step-by-Step FAQ on how to print in color.

 

keep reading »
Can I get remote access?

Yes!  Purchase has a Virtual Private Network (VPN) service available for faculty and staff whereby you can connect to your office computer from off-campus. The VPN service connects your remote computer to the campus network through a secure encrypted connection and provides access to College servers, printers, and other network resources.  If you wish to use the VPN, call the CTS Helpdesk at 914-251-6465 or log into the CTS Work Order System at www.purchase.edu/wot/cts.

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Do I get telephone and voicemail service for my office?

CTS provides telephone, voicemail and Unified Messaging services to all faculty and staff offices.  Please note that Faculty and Staff must read and acknowledge the College Telephone Policy located on the Technology Policies page.  

keep reading »
Does the college provide wireless Internet access?

Purchase College provides high-speed network access in all student dorms and offices and wireless Ethernet in all academic buildings (including the Library) on campus. 

You do not need to register a device if you are only connecting it to PurchaseWifi. PurchaseWifi authenticates you using your Purchase College credentials. So, you do not need to register on https://connect.purchase.edu/ if you are only using PurchaseWifi. You also do not need to register if you are joining PurchaseGuest.


You DO need to register a device on https://connect.purchase.edu/ if you plan on connecting to:

  • A wired port in ResNet
  • The PurchaseGame SSID on WiFi

For more information, please refer to the Wireless Access page. 

keep reading »
How can I use my Purchase email account?

Each faculty and staff member is assigned an email account.  You can use your email account from any computer with an Internet connection and a standard web browser (Internet Explorer, Firefox, Chrome, Safari, etc.) by going to http://www.purchase.edu and following the email link at the bottom of the page.  The direct link is https://mail.purchase.edu. From your campus desktop, you will be provided with Microsoft Outlook, a full-featured mail/calendar/task application that is part of the Microsoft Office suite.

Faculty and staff credentials expire at the close of business on their last day of service – unless extension of email privileges is requested by their supervisor when their end-of-service PAF is submitted and the extension request is approved by their sector officer.
Faculty and Staff who were previously students will retain their login credentials as students do, but their email mailbox will still be removed on  COB LDOS.

Your Email account:

· is used for official communications to and from the College and students

· provides access to the Campus Portal (www.purchase.edu/portal or www.purchase.edu/faculty-and-staff) web applications (grades, class lists, etc.)

· provides access to online Library resources and reserved readings

· provides access to the Purchase Moodle system at http://moodle.purchase.edu (for Moodle issues call 914-251-6440)

· can be reset easily and online by going to https://www.purchase.edu/reset from on or off campus

All Purchase College email distribution lists can be used from any email account, on or off campus, using the format List.Name@purchase.edu.

CTS automatically creates an email distribution list for each class each semester with the faculty member as the list manager. Three semesters worth of lists are available: past, present, and future.  You need to email your list from your Purchase email account only.

keep reading »
How many computer labs are on campus?

Do not save your work to any public lab computers!

Alternatively, save to your home directory, USB drive, or email it to yourself. 

Save your work periodically as lab machines will time out after several minutes of inactivity.

A Home Directory is available at https://www.purchase.edu/filespace.

Please log off when you have completed your work.

 

CTS manages and operates 65 computer labs and 85​ smart classrooms on campus, and provides an extensive pool of media and computing equipment to support student and faculty academic activities and projects. The labs are general purpose computer media labs (both Apple and Windows environments) and we have a wide variety of software available for use. There are also a large number of smaller discipline-specific labs throughout the campus. For more information, go to the Computer Labs page.

A picture of the Library Digital Media Zone from aboveLibrary Digital Media Zone 

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Does the college provide any free or discounted software?

Yes! Purchase College offers software through a vendor at a discounted rate. We also encourage students to check out their nearest computer lab, which includes a plethora of software at their disposal. For more information, just visit the Downloads page.

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Can CTS fix my computer?

CTS will provide a good-faith effort to assist in helping your computer to connect to our network.  As a courtesy, we can diagnose most software and hardware related issues.  You are responsible for backing up your own data.  We advise you to back up your data on a regular basis.  Please note that CTS is not responsible for data loss, backups, or recovery of your computer workstation.  

keep reading »
Does CTS support wireless routers?

If you live in any campus housing facility, your residence complex already has Wi-Fi service. Installing personally owned Wi-Fi routers is prohibited since they will interfere with college provided Wi-Fi services.

All of your devices must be registered for campus Wi-Fi service. “Devices” include smart phones, tablets, Laptops, Game Consoles, etc.

Unregistered devices that attempt to connect will denied service.

To register devices go to https://connect.purchase.edu. 

We will do our best to help everyone with Wi-Fi service, but there can be no guarantee regarding speeds over wireless due to the nature of Wi-Fi service. 

Please remember that all residential rooms contain wired internet ports which provide 100mbps service - which is faster than Wi-Fi - and which is not shared or subject to interference. 

 

keep reading »
How do I connect to the internet in my dorm room?

Purchase College provides a reliable internet connection. To ensure the operational stability of the campus network, the requirements listed below must be met. You will need to register your computer at https://connect.purchase.edu.

The basic requirements are:

Windows and Mac:

  • Up-to-date Antivirus program *
  • Up-to-date Operating System

*CTS suggests Microsoft Security Essentials for Windows.

** CTS suggests ClamXav for Mac.

Both Antivirus programs are free!  Just visit the Downloads page.

 

You do not need to register a device if you are only connecting it to PurchaseWifi. PurchaseWifi authenticates you using your Purchase College credentials. So, you do not need to register on https://connect.purchase.edu/ if you are only using PurchaseWifi. You also do not need to register if you are joining PurchaseGuest.


You DO need to register a device on https://connect.purchase.edu/ if you plan on connecting to:

  • A wired port in ResNet
  • The PurchaseGame SSID on WiFi
keep reading »
Is there wifi (wireless internet) ? How do I access the wifi network? Can guests use wifi?

Yes, there is WiFi (wireless internet) in the Library that both guests and Purchase affiliates can use. Both are managed by CTS.   There are two WiFi networks with the following names:

PurchaseWiFi:  Students, faculty, and staff should choose the “PurchaseWiFi” network. The username is your Purchase email username (firstname.lastname WITHOUT the @purchase.edu) and the password is your Purchase email password.  You should only have to enter your username and password once to have access.

PurchaseGuest: Guests and visitors to campus should choose the “PurchaseGuest” network The password changes at least twice a year.  You can ask a library employee at the Circulation or Reference desks for the current password or go to www.purchase.edu/guestwifi.

Note that PurchaseGuest network is limited; it enables you to view webpages and use most apps, but not to use high-bandwidth services like Skype, video streaming, etc. On mobile devices, the guest network may also prevent off-campus email accounts from refreshing (such as Gmail or the Mac OS mail app). To get around this, access your email via a web browser, rather than an app or mail client.

For more info, see the Connecting to Wireless Page.

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What scanning options are available in the Library?

The Library provides the following scanning options:

  • three book scanners, two in the Reference Area; one in the Music Collection.
  • several image scanners (Epson), in in Lab 1004B and the DMZ 1015 labs (Lab 1015A and/or 1015B) (work with Macs)

For more information, please visit the Scanning Options in the Library Page.


 

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How do I access Moodle? How do I login to Moodle?

Login to Moodle using your Purchase College credentials at https://moodle.purchase.edu. Detailed directions for logging into Moodle can be found at the TLTC’s Moodle Basics guide. 

 

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Is there a faculty email list?

Yes, the list is called Faculty.Discuss@purchase.edu and is open to all faculty members. This list is moderated by the Faculty at Large President.

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My email account is locked out. What can I do to resolve this?

When an account is locked out, the cause is due to multiple login attempts using an incorrect password.  For security, the account locks itself out for approximately 20 minutes.  It should be accessible after 20 minutes.  If you happen to get this message when trying to access Purchase email, here are a few things to check.  You can always call CTS at 914-251-6465 for assistance.

  • This usually happens shortly after the email account password is changed.  Check and update your password on all computers and devices trying to connect to Purchase email, WiFi, or anything that requires a login with username/email password.  You can always request another password reset at www.purchase.edu/reset.  
  • If you have a mobile device, please make sure the password is updated on the device itself.  You can also remove the purchase.edu account and re-add it.  Be sure to make purchase.edu the domain and securemail.purchase.edu the Exchange server name.  Also, make sure that any cached passwords in the mobile device browser are cleared out.
  • If you use the PurchaseWiFi network with your mobile device on campus, please update that with your current password.  You can have the device forget the WiFi network and then re-add to do this.  
  • If you have an off campus computer with Outlook configured for Purchase email, the home computer might still be pinging the Exchange server with an incorrect password.  Reconfigure the email client with your current password.  Be sure to make purchase.edu the domain and securemail.purchase.edu the Exchange server name.    
  • You should flush cache/cookies/passwords on personal computer Web browsers to make sure an old password is not cached and trying to sign into Outlook Web Access at https://mail.purchase.edu.  See this page on how to flush cache/cookies:   http://www.wikihow.com/Clear-Your-Browser’s-Cache.
  • Check your on campus computer for cached passwords also (see previous).
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Where can I save my work when using a lab computer?

Do not save your work to any public lab computers!

Alternatively, save to your home directory, USB drive, or email it to yourself. 

Save your work periodically as lab machines will time out after several minutes of inactivity.

A Home Directory is available at https://www.purchase.edu/filespace.

Please log off when you have completed your work.

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Can I use Moodle on my mobile device (iPhone, iPad, Android)?

Yes, you can use the official Moodle Mobile app on your iOS iPhone/iPad or Android mobile device!

Directions for getting set up with the app so that it connects to our campus instance of Moodle are at our Moodle Basics help guide.

Please be sure to use the correct URL: moodle.purchase.edu/moodle2

Moodle Mobile app support and other information is also available from Moodle directly: https://download.moodle.org/mobile.

Like most apps, Moodle Mobile is an abbreviated version of the full Moodle experience on a desktop/laptop so please keep this in mind when trying to submit/complete high stakes coursework.

Direct link to this FAQ.

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What is Read & Write and how can I download or access it?

Read&Write (RW) is a program that assists students with reading and comprehension.  Once loaded, RW can float over any application such as word processing documents, web pages, PDFs and more.  The fully customizable toolbar gives you access to features that include:

  • Text-to-speech (have text read aloud to you)
  • Audio file generation (save that “read aloud” version for study or listening later)
  • Word prediction (even works phonetically)
  • Word definition
  • Word translation
  • Highlighting text
  • Talking calculator
    And many others…

Please visit the Read and Write Software page for more details. 

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I cannot print a document that my professor put in Moodle. What should I do?

Sometimes a professor will upload a document file to Moodle in “protected mode” or “protected view.” This makes it harder for unauthorized persons to edit and alter the document. Because editing is disabled, printing a “protected” Microsoft Word document requires an extra step.

To print a Microsoft Word document that is in “protected view,” you must download the file from Moodle and save it on your desktop before you will be able to “enable editing” and print the file.

Instructions (for Microsoft Word on a PC. Word for Mac should behave similarly)

1. In Moodle, click on the title of the document you want to download. A dialog box appears.

2. Click “Save.”  (Do NOT choose “Open,” or you will not be able to print the document.)

3. Choose to save the document to the desktop or a USB flash drive.

4. Wait until the document has finished downloading, then click “Open.”

5. Click “Enable Editing” in the beige-colored bar at the top of the MS Word document.

6. You should now be able to select “Print” from the File Menu or Windows Menu and print as you would any other Word document.

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Can I use Turnitin to check my drafts or papers for plagiarism on my own?

The Turnitin Self-Checker allows students to check rough drafts of papers for plagiarism and proper citation. You can use the originality report generated by Turnitin to identify paraphrases or citations that need revision before your final draft is due.

The Turnitin Self-Checker is available to all Purchase College students and is not connected to any particular course or assignment.

To access the Turnitin Self-Checker, just click this link, login to Moodle, and self-enroll into the space.

To upload a paper to the Turnitin Self-Checker, see the Student Submission directions at the Turnitin tab of the Moodle: Beyond Basics guide. 

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How can I dock my blocks in Moodle?

You can dock blocks in Moodle to free up and expand space in the center column of your course page. Note that docking blocks is user specific; just because an instructor docks specific blocks does not mean the students in the course will have the same blocks docked. Once you’ve docked a block in a particular course, you won’t need to dock it again in that course. A block docked in one course is not automatically docked in a different course.

Detailed directions for docking and undocking blocks in Moodle can be found at the TLTC’s Moodle Basics guide. 

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My class lists on myHeliotrope and Moodle don’t match. What should I do?

If you notice inconsistencies between your class lists in myHeliotrope and enrollments in Moodle, you will need to create a ticket using the CTS Helpdesk Work Order System (WOT) to request that data be synced between the two systems. Be sure to include the course’s CRN, Title, and Instructor in the Work Order details.

All Moodle course creation, faculty assignments, and student enrollments come from Banner/myHeliotrope and are funneled directly into Moodle. Matriculated students who are officially registered for courses will automatically be enrolled into those courses on Moodle. TLTC staff and instructors no longer have the ability to manually add officially registered students into Moodle courses.

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Why can’t I see my grades on Moodle?

The visibility of student grades on Moodle is controlled by the instructor of the course. The default setting is to not show grades to students.

To show the gradebook to students (each student only sees his/her own grades, not the grades of others) faculty can:

  • click on Settings > Edit Settings under the Course administration heading
  • within the Appearance section, select “Yes” from the pull-down menu next to “Show gradebook to students
  • scroll all the way to the bottom of the page and click the “Save changes” button

Students will now see a Grades link under the Course administration heading within their own Settings block, as seen below.

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How do I manage my Student Project advisees in Moodle?

Visit your Reader Dashboard to view pending Student Project invitations, accept or decline invitations, and quickly navigate to spaces that need your attention.

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How do I set up and record attendance in my Moodle courses?

Directions for setting up and taking attendance in Moodle using the Attendance activity can be found at the TLTC’s Moodle: Basics help guide: http://purchase.libguides.com/moodlebasics/attendance.

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How do I set up the Moodle page for my senior project / capstone / master’s thesis?

Detailed directions for setting up and working with your Student Project space can be found at the Student Projects guide.

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How do I tie together multiple sections of my courses on Moodle to use one “mega” Moodle course?

Directions for working with the meta-course function to tie together multiple course shells in Moodle can be found at the TLTC’s Moodle Basics guide. 

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How do I unenroll from courses on Moodle?

Student and faculty enrollments in Moodle are controlled by Banner/the Registrar. Please login to myHeliotrope in order to check your official course enrollments.

TLTC staff can no longer unenroll users from Moodle courses.

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How does my Moodle course look to my students?

To view your Moodle course the way students see it, go into your course’s Administration > “Switch role to…” and select “Student” from list.

This is useful if you decide to set up resources and activities ahead of time that you’d like to hide and then make available later on in the semester. By switching your role to Student, you will be viewing the course from a student’s perspective but still logged in as the instructor of the course. You will not see any hidden resources or activities when you’re viewing the course as a student.

Simply click on the “Return to my normal role” link to view the course as the instructor.

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How can I add a guest to my class on Moodle?

Directions for allowing guests to access your course(s) can be found at the Moodle Basics help guide: Managing Participants > Enrollment Keys & Guest Access.

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How can I enroll / un-enroll students in Moodle courses?

Banner® by Ellucian logoBanner / myHeliotrope (the College’s student information and registration system) has taken over Moodle course creation, faculty assignments, and student enrollments in Moodle. Faculty will no longer need to add/remove students from their courses; this will be handled by the eLearning Banner/Moodle integration. 

If you notice inconsistencies between your class lists in myHeliotrope and enrollments in Moodle, you will need to create a ticket using the CTS Helpdesk Work Order Tracking System (WOT). Be sure to include the course’s CRN, Title, and Instructor in the Work Order details.

All Moodle course creation, faculty assignments, and student enrollments come from Banner / myHeliotrope and are funneled directly into Moodle. Matriculated students who are officially registered for courses will automatically be enrolled into those courses on Moodle. TLTC staff and instructors no longer have the ability to manually add officially registered students into Moodle courses.

If you would like to add (or remove) someone to your course such as a learning assistant, course librarian, guest, accommodations, etc., you can still do so manually. Full details for Managing Moodle Participants are available at the TLTC’s Help Guides.

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How can I use Moodle to collect papers from my students rather than having them email their work?

Directions for creating a Moodle Assignment activity to collect student work can be found at Moodle.org.

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How do I add a librarian to my Moodle course?

Detailed directions for manually adding a course librarian, learning assistant, co-teacher, etc. are available at the TLTC’s help guide: http://purchase.libguides.com/moodlebasics/addingusers.

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How do I delete files from my course on Moodle?

Directions for deleting files from your course on Moodle can be found at the TLTC’s Moodle Basics guide.

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How do I embed YouTube or Vimeo videos into my Moodle course?

We’ve activated Moodle’s YouTube filter so you can easily embed videos by providing a valid YouTube URL into a label resource.

You can also embed any video that has an embed code available for you to copy and paste into Moodle. If you’re going to use an embed code, be sure to toggle to the HTML source by clicking the Toggle to HTML Sourceicon.

Detailed directions for embedding videos into your Moodle course can be found at the TLTC’s website.

Additionally, you may want to use the YouTube Anywhere integration available directly within any text editor in your course. Directions are available at: http://tltc.blogs.purchase.edu/help-materials/youtube-anywhere-tool-in-moodle/.

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How do I enroll a Senior Auditor / Non-Degree Student / Visiting Student into my Moodle course?

Faculty can manually enroll Senior Auditors / Non-Degree Students into their Moodle course by using these steps. Enrollment of Senior Auditors / Non-Degree Students is not automated and must be done manually by the course instructor. 

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How do I import/copy materials from a previous Moodle course into a new course?

You can re-use course content that you’ve already uploaded into a previous Moodle course with a few clicks by using the Import function. The ‘Import’ link is located in your current course’s Administration area.

Detailed directions for importing course materials from one Moodle course to another are available at the TLTC’s Moodle Basics guide.

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How do I make files available / visible to my students on Moodle?

Directions for uploading files into Moodle courses can be found at the TLTC’s Moodle Basics guide: http://purchase.libguides.com/moodlebasics/upload.

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How do I make my Moodle course visible / available to my students?

Moodle courses will automatically become available 4 (four) days prior to the course’s official start date. There is no need to manually open your course to student view unless you would like it to be available to students earlier than 4 days before the start of the semester. 

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Are there administrative computing services for faculty?

Yes!  More extensive details can be found on the Communication Options page but the Purchase College home page (http://www.purchase.edu) contains links to the Master Calendar of Events, important Announcements, and links to the Employee Services site.  The Campus Portal page at www.purchase.edu/faculty-and-staff is where self-service Web applications such as the class list, grades, and other applications reside.

 CTS has also developed a self-service Web Survey Tool called SelectSurvey for campus use.  This application has been used for faculty and staff elections, surveys, and for student opinion surveys.  The survey tool can be used anonymously, or with authenticated responses (users log on with their Purchase College User ID and Password).  For information on using the Web Survey tool, visit the Campus Portal page at www.purchase.edu/faculty-and-staff. 

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How can I avoid spam emails?

Purchase College provides extensive anti-virus and anti-spam filters for all of its mail services.  Viruses are stripped out of messages and quarantined before the message lands in your mailbox.  The campus also uses Barracuda Spam Filter to detect possible spam and prevent it from reaching your mailbox. 

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Can I get Purchase email on my smart phone?

Yes!  Detailed instructions can be found on the CTS Knowledge Base.

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What type of computer should I get for college?

Both Apple and Windows computers are supported on campus. Consult your academic department regarding specific requirements.

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Can I use my gaming console on campus?

Yes!  To register your console for Internet access via a wired connection or through the PurchaseGame network on WiFi, please visit https://connect.purchase.edu.

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Does CTS hire students?

Yes.   If you have:

  • genuine interest in and knowledge of computers and technology
  • strong verbal and written communication skills
  • positive attitude and excellent customer service skills
  • ability to work collegially and effectively in a team environment
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How do I login to Purchase JobScore?
  • On the Purchase JobScore page enter your Username (email address) and password (the one that was emailed to you or the one you changed it to, NOT the registration password)
  • If you forgot your password, click on “Forgot Password?” and a new one will be emailed to you
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Can I update my info or change my Purchase JobScore password?

Under “My Account” students can update their personal and academic profile, change their privacy options and their password.

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What if I have a question that is not on this FAQ?

The CTS Knowledge Base offers detailed answers to additional questions. 

A request can be made through the Work Order Tracking (WOT) system at: www.purchase.edu/wot/cts.

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