If you have not yet enrolled in Duo, please follow the Enrollment Steps to add your Telephone Number and phone type as well as install the Duo mobile app.

Once enrolled, you may also add another device.

If you lose your phone or the phone is not working properly, please contact CTS We can assist you with adding another device or issuing a temporary bypass code until a new phone is obtained.

If you do get a new phone and the number is the same, please install the Duo mobile app, and then contact CTS so we can send a reactivation text to that phone to reactivate Duo.

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CTS offers one-on-one and group training for Zoom!

Go to Zoom Tips & Training to schedule an appointment. We also offer Zoom Large Meeting and Webinar training!

For Faculty - Find step by step instructions for setting up your Zoom classes in Moodle at Moodle Basics - Zoom.

Please see:  Instructions for Zoom Single Sign On.

Training currently offered by CTS include:

  • Zoom, Zoom Large Meeting, Zoom Webinar, Add Zoom Class Link in Moodle
  • SharePoint
  • Teams
  • SelectSurvey
  • Lyterati
  • HRETS - Human Resources Employee Tracking System
  • NTT - Non-Tenure Track Faculty Online Evaluation Form
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Make sure you’re logged in at your Purchase-authenticated Zoom account at https://purchase.zoom.us

Record your Zoom meeting locally to your computer or device (do not record to Zoom Cloud) and upload the video file to your YouTube account. If you do not have a YouTube channel, see Create YouTube Channel for a tutorial.

Upload your Zoom recording MP4 file to YouTube Studio and choose to make the video either Public or Unlisted (Public if you want others to be able to view your video; Unlisted if you want the video to only be available to those who have access to the link).

If you have a video longer than 15 minutes, you will need to verify your YouTube account which just takes a few minutes and involves getting a code via text message that you then enter on your account page. See Upload Video Longer than 15 Minutes

Next, make the video available to your students by posting the YouTube URL as a URL resource in your course or by embedding the video in your Moodle course.

You can upload your recorded Zoom videos to YouTube in a few easy steps. Use the instructions below to upload your videos from a computer or from an mobile device:

Once your video has been uploaded and processed by YouTube, you can simply paste the video’s URL into any text input area in Moodle and it will automatically embed a YouTube video player in either a Label resource, Page resource, in a prompt for a discussion Forum activity, in the description of an Assignment activity, and even within a Quiz question.

Additional information is available at the COVID-19 Remote Teaching Resources Guide.

Link to this FAQ: How do I make a Zoom recording available to my students via Moodle?

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Yes!  There are email distribution lists automatically created for each class or for advisees.

All Distribution Lists (DLs) in use at the College can be used on any mail platform.

Outlook makes it easy to send mail to (Your.List) as it appears in the global address book.

But you can eliminate the parentheses and append @purchase.edu (making it Your.List@purchase.edu) and use whatever mail client you want.

With Banner, there are changes in the term format, the course numbering format and section numbers.  The format for summer 2014 classes and beyond is YYYY-TERM-Subject-Code-CRN@purchase.edu or for example 2014-40-WRl1105-40115@purchase.edu.  Faculty do not have to create their own lists.

(Banner Term codes are 20=Summer, 40=Fall, 55=Winter, 60=Spring)​

Each faculty advisor also has a distribution list containing all of their advisees in the format advisor.FirstName.LastName@purchase.edu.  In the global address list, the format is (advisor.FirstName.LastName).

If you are the owner of a list (i.e. you are the head of a department) there is also a list containing all of your majors (i.e. hum.faculty.womens-studies@purchase.edu )

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You can activate your account or reset your password at: Password Reset Page. Please note that your Purchase College login credentials will never expire.  However, once a student leaves the College, the email mailbox will be deactivated 18 months after the last course registration.  Employee email accounts are deactivated according to the end date in the PAF (Personnel Action Form) in HRETS.

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Purchase College can offer software either for free or at a discounted rate. Please see our Software page for a list of available products.

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CTS contact:

On Zoom: dial 1 646 876-9923 or use meeting ID 914 251 6465.

A request can be made through the Work Order Tracking (WOT) system


Helpdesk assistance and equipment pick up/returns available but please wear mask and observe proper social distancing.

Contact Helpdesk Live Chat for technical support at https://purchase.zoom.us.

Hours when classes are in session are 8am-6:45pm Monday-Thursday and Friday 8am-4:45pm.

When classes are not in session, hours are 8am-4:45pm Monday-Friday.  

Thank you.

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  1. Please create a work request through the CTS Work Order System. Choose problem type Print Allocation.
  2. Type “Print Allocation Increase” as the subject line.
  3. In the body of the work request, specify an amount to be added. You will receive 100 points per dollar of increase requested.
  4. The amount in points will be added to your print allocation in the Print Management System and in dollars to your semester bill.
  5. You can pay in person at Student Financial Services or online through the MyHeliotrope application on the student portal page. Exact location in MyHeliotrope is Student > Student Accounts > Payment Center.
  6. If you need to borrow audio/visual equipment from CTS, please pay as soon as possible. The work order system will not allow you to submit a request if there is a charge on your student bill.
  7. Please inform Student Financial Services or CTS once the payment has been made so we can apply the money to the proper place.

Requesting Increase in Print Balance:
The PSGA is in agreement with CTS that additional printing allocations should not be granted automatically, and that students who exceed their allocation must pay for additional print privileges if they are needed. Please see the full Print Management Policy

Students can pay online (through the MyHeliotrope link on the student portal page) for additional print allocations. You only need to create a Work Request through the CTS Work Order System indicating the amount of the increase. The amount will then be added to the PaperCut Printing System as well as your semester bill, and you can go ahead and pay online via credit card. The area in myHeliotrope to go to is Student > Student Account > Payment Center. Please let Student Financial Services or CTS know once payment is made so the money can be applied to the right account. Keep in mind that you cannot rent audio/visual equipment from CTS until the payment is made.

Please note that the print allocation for the School of Art & Design is treated as a separate entity. To increase your VA print account, all requests must be made to:

Jerzy Klebieko, BFA
Instructional Technology Manager
Room 1004 | Ext. 6799

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Yes! There are both color and black & white printers located in the Library DMZ area and Reference Area. Please see the Computer Labs page for details.

Each registered fully matriculated student receives a 1000 point print credit per semester. If not fully matriculated, then one will receive 100 print points - plus 75 points per course credit (up to 20 course credits).   Senior auditors receive a one time allocation of 1000 points at time of account creation but not an automatic increase each semester unless a class is being taken for credit.   There is an additional discount for duplex printing (both sides of the page.)  See a full description of the Print Management Policy 

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Equipment loans in WOT default to a one-week period starting the next day. You can request future loan periods - or longer loan periods by changing the dates, and we will consider the request.

Equipment availability and longer loan periods are dependent on the demand for that equipment, which may or may not be available. Since you can also submit “future” equipment requests, it may not be possible to request longer loan periods even when equipment appears to be available. 

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File Server storage (Home Directory) and Web Space are provided for all Students and Faculty.

Detailed documentation can be found at Web and File Space Support.

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CTS offers a wide range of audio visual and computing equipment to support your academic and administrative projects. Video cameras, DSLR cameras, light kits, microphones, speakers, laptops, hard drives, etc.  Please see the Audio Visual Equipment Loans page for more information.


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Please visit our computer lab resources page for more information on computers, software, and printers in the campus Library labs.




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CTS has established a pool of equipment available for loan to students, faculty and staff.  There is a full range of AV gear available from hi-definition video cameras to flip cameras, from high-end still cameras to lighting kits, flat panel displays and audio recorders.  Please see the Classroom Technology Services page for details.  

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A great place to start getting familiar with Moodle is at the Moodle Basics and Moodle Beyond Basics help guides.

These help guides are geared toward faculty and walk you through getting logged into Moodle, locating your courses, and working with the system in step-by-step detail.

Additionally, the Moodle Basics Webinar Series will get instructors up and running with our learning management system:

You can also self-enroll (no enrollment key necessary) to access the Moodle Foundations Certificate mini-course. Work through the modules at your own pace to get more familiar with the system along in combination with the Moodle Basics help guide. You’ll be Moodle-ing in no time!

Link to this FAQ: I’m new to Moodle. How do I get started?

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Though there are other reasons why you may have been suddenly dropped from your courses on Moodle, one of the most common culprits is that your Mandatory Immunization Requirements may not be filed properly with the College. Please contact Health Services if you have any questions.

Please note that any activities you have completed or work submitted in your courses will be restored upon resolution of immunization records and re-enrollment in current Moodle course spaces.

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You can print remotely from your laptop or your mobile device to library printers!

Who can use web or mobility printing?

Anyone with a current Purchase email account and print point allocation from CTS can use the PaperCut Web Print or Mobility system to print from a personal laptop or a personal mobile device. Web and Mobility printing works from on campus, as long as your device is connected to the PurchaseWiFi network.

There is no wireless printing for visitors unfortunately. Visitors should ask the Reference Librarian about guest printing options.

Please see the detailed instructions at:

WebPrint Remote Printing Over PurchaseWiFi.

Mobility Remote Printing Over PurchaseWifi

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All lab color printers can print in both color and black & white.  

But wait! There’s a trick: You must first make sure your document is set to print in black & white under “Printer Properties.”  

Follow the steps below to make sure you are charged at the black & white rate and not the higher, color printing rate (the color printers default to the color rate).

**The name and location of “Printer Properties” or “Printer Options” may differ depending on what software application you are printing from. When in doubt, look for terms like “printer properties,” “options,” or “xerox features.”

See detailed instructions on the Print in Black and White or Color page. 
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There are several color printers on campus:​

  • 2 large format color printers in the Library DMZ on the main floor (Macs & PCs)
  • New Media Lab in Natural Sciences (NSS 1013)
  • Labs in the Visual Arts building
  • Design Technology Labs (Social Sciences)
  • CMFT PC Lab 3031

There’s a trick to printing in color: You must select the color printer in the print menu AND make sure the document is set to print in color under “Printer Properties.”  (Most of the time, the color printers default to “color” as the output). 

The name and location of “Printer Properties” or “Printer Options” may differ depending on what software application you are using. When in doubt, look for terms like “properties,” “options,” “printer features,” or “xerox features.”

Follow the steps on the Print in Black and White or Color page.

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Yes, there is both black and white and color printing in the Library.

Black and White Printer locations:

  • Two b&w printers in the Reference Area on the main floor (PCs) 

 Color Printer Locations:

  • Two large format color printers in the DMZ on the main floor (PCs and Macs)

  • Note: “large format” color printers are able to print on 11 x 17 paper (Tabloid) as well as 8.5 x 11 (Letter) paper.


The following campus buildings also have color printing:

  • New Media Lab in Natural Sciences (NSS 1013)

  • Labs in the Visual Arts building

  • Design Technology Labs (Social Sciences)

  • CMFT PC Lab 3031


Costs and Print Allocation

Each student receives a print allocation at the start of every semester.  All printing costs are automatically deducted from your print quota at the time of printing. Your balance appears as a box on the screen.

  • Printing in black and white costs 5 points per page for one-sided printing, and 2 point discount for double-sided printing.

  • Printing in color costs 35 points per page.

  • Large Paper Surcharge: 11 x 17 (ledger) prints are charged twice the rate of 8.5 x 11 (letter) prints

For detailed information regarding labs and printers, please see the Computer Labs page.

For more information about pricing and refunds, see the CTS Print Management webpage.  

For detailed instructions on how to print in color, please see our Step-by-Step FAQ on how to print in color


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Yes!  Purchase has a Virtual Private Network (VPN) service available for faculty and staff whereby you can connect to your office computer from off-campus. The VPN service connects your remote computer to the campus network through a secure encrypted connection and provides access to College servers, printers, and other network resources.  If you wish to use the VPN, join the Zoom Chat or log into the CTS Work Order System.

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CTS provides telephone, voicemail and Unified Messaging services to all faculty and staff offices.  Please note that Faculty and Staff must read and acknowledge the College Telephone Policy located on the Technology Policies page.  

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Purchase College provides high-speed network access in all student dorms and offices and wireless Ethernet in all academic buildings (including the Library) on campus. 

Please see our Wi-Fi heat mapfor Wi-Fi coverage in different buildings.

You do not need to register a device if you are only connecting it to PurchaseWifi. PurchaseWifi authenticates you using your Purchase College credentials. You also do not need to register if you are joining PurchaseGuest.

You DO need to register a device if you plan on connecting to:

  • A wired port in ResNet
  • The PurchaseGame SSID on WiFi

For more information, please refer to the Wireless Access page. 

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Each faculty and staff member is assigned an email account.  You can use your email account from any computer with an Internet connection and a standard web browser (Edge, Firefox, Chrome, Safari, etc.) by going to Purchase Home Page and following the email link at the bottom of the page.  From your campus desktop, you will be provided with Microsoft Outlook, a full-featured mail/calendar/task application that is part of the Microsoft Office suite.

Faculty and staff credentials expire at the close of business on their last day of service – unless extension of email privileges is requested by their supervisor when their end-of-service PAF is submitted and the extension request is approved by their sector officer.
Faculty and Staff who were previously students will retain their login credentials as students do, but their email mailbox will still be removed on  COB LDOS.

Your Email account:

· is used for official communications to and from the College and students

· provides access to the Campus Portal web applications (grades, class lists, etc.)

· provides access to online Library resources and reserved readings

· provides access to the Purchase Moodle system (for Moodle issues call 914-251-6440)

· can be reset easily and online by going to Password Reset page from on or off campus

All Purchase College email distribution lists can be used from any email account, on or off campus, using the format List.Name@purchase.edu.

CTS automatically creates an email distribution list for each class each semester with the faculty member as the list manager. Three semesters worth of lists are available: past, present, and future.  You need to email your list from your Purchase email account only.

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CTS will provide a good-faith effort to assist in helping your computer to connect to our network.  As a courtesy, we can diagnose most software and hardware related issues.  You are responsible for backing up your own data.  We advise you to back up your data on a regular basis.  Please note that CTS is not responsible for data loss, backups, or recovery of your computer workstation.  

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If you live in any campus housing facility, your residence complex already has Wi-Fi service. Installing personally owned Wi-Fi routers is prohibited since they will interfere with college provided Wi-Fi services.

We will do our best to help everyone with Wi-Fi service, but there can be no guarantee regarding speeds over wireless due to the nature of Wi-Fi service. 

Please remember that all residential rooms contain wired internet ports which provide 100mbps service - which is faster than Wi-Fi - and which is not shared or subject to interference. 


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Purchase College provides a reliable internet connection. To ensure the operational stability of the campus network, the requirements listed below must be met. You will need to register your computer.

The basic requirements are:

Windows and Mac:

  • Up-to-date Antivirus program
  • Up-to-date Operating System

CTS suggests Microsoft Security Essentials for Windows.

CTS suggests ClamXav for Mac.

Both Antivirus programs are free!  Just visit the Downloads page.


You do not need to register a device if you are only connecting it to PurchaseWifi. PurchaseWifi authenticates you using your Purchase College credentials. So, you do not need to register your computer if you are only using PurchaseWifi. You also do not need to register if you are joining PurchaseGuest.

You DO need to register a device if you plan on connecting to:

  • A wired port in ResNet
  • The PurchaseGame SSID on WiFi
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With User Overrides, instructors on Moodle courses can allow students to have additional time on quizzes and exams by using the directions at the Moodle Basics guide > Allow Additional Time on Quizzes & Exams with User Overrides.

Link to this FAQ: How do I allow students additional time on quizzes/exams in Moodle?

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Yes, there is WiFi (wireless internet) in the Library that both guests and Purchase affiliates can use. Both are managed by CTS.   There are two WiFi networks with the following names:

Please see our Wi-Fi Heat Map for coverage areas in different buildings.

PurchaseWiFi:  Students, faculty, and staff should choose the “PurchaseWiFi” network. The username is your Purchase email username (firstname.lastname WITHOUT the @purchase.edu) and the password is your Purchase email password.  You should only have to enter your username and password once to have access.

PurchaseGuest: Guests and visitors to campus should choose the “PurchaseGuest” network The password changes at least twice a year.  You can ask a library employee at the Circulation or Reference desks for the current password or view the Guest Wifi page.

Note that PurchaseGuest network is limited; it enables you to view webpages and use most apps, but not to use high-bandwidth services like Skype, video streaming, etc. On mobile devices, the guest network may also prevent off-campus email accounts from refreshing (such as Gmail or the Mac OS mail app). To get around this, access your email via a web browser, rather than an app or mail client.

For more info, see the Connecting to Wireless Page.

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The Library provides the following scanning options:

  • three book scanners, two in the Reference Area; one in the Music Collection.
  • several image scanners (Epson), in in Lab 1004B and the DMZ 1015 labs (work with Macs)

For more information, please visit the Scanning Options in the Library Page.


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Login to Moodle using your Purchase College credentials.  Detailed directions for logging into Moodle can be found at the TLTC’s Moodle Basics guide. 

In order to login and work with Moodle, you will need to have your Purchase College account activated. A place to start, in the meantime, is to check out our Moodle Basics help guide - https://purchase.libguides.com/moodlebasics.


This guide covers all of the basic Moodle functions like working with files (https://purchase.libguides.com/moodlebasics/upload), communicating with your students (https://purchase.libguides.com/moodlebasics/courseannouncements), and creating assignments and other activities in Moodle (https://purchase.libguides.com/moodlebasics/activities), among other tasks.


Once you have logged into Moodle for the first time (https://purchase.libguides.com/moodlebasics/login), we’ll be able to enroll you into our Moodle Foundations Self-paced training course space at https://moodle.purchase.edu/moodle2/course/view.php?id=35262. You can work through the modules at your own pace to get more familiar with the system.


You can also watch all of our previous workshops at our YouTube channel - https://www.youtube.com/user/TLTCPurchaseCollege/videos, as we recently offered a series of Moodle Basics sessions: https://www.youtube.com/user/TLTCPurchaseCollege/search?query=%22moodle+basics%22. These workshop recordings are freely available to anyone.


Moodle Basics workshops series:


These workshops were offered to supplement the Blackboard sessions that were a part of the SUNY Remote Teaching Institute (SUNY RTI). Recordings of all of the SUNY Remote Teaching Institute sessions offered so far are available at the SUNY RTI Playlist - https://sunycpd.eventsair.com/QuickEventWebsitePortal/suny-rti/site/ExtraContent/ContentPage?page=5.


You can also check out what we’ve got coming up at our TLTC Events page - https://www.purchase.edu/teaching-learning-and-technology-center/events.


I’ll be offering Moodle Office Hours via Zoom on Mondays and Thursdays from 2pm to 4pm so please feel free to take a look at these resources and drop-in during an office hours session to get additional real-time assistance with Moodle - https://www.purchase.edu/live/news/4878. As the details indicate, to best use Zoom for Purchase-related activities, please setup your Zoom account to use Purchase’s “single sign-on” authentication. Directions are provided by Campus Technology Services (CTS) - https://www.purchase.edu/live/news/4759-single-sign-on-instructions-for-zoom.


And lastly, please feel free to contact us at TLTC@purchase.edu any time as you work on getting familiar with Moodle and developing your Fall courses

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Yes, the list is called Faculty.Discuss@purchase.edu and is open to all faculty members. This list is moderated by the Faculty at Large President.

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When an account is locked out, the cause is due to multiple login attempts using an incorrect password.  For security, the account locks itself out for approximately 20 minutes.  It should be accessible after 20 minutes.  If you happen to get this message when trying to access Purchase email, here are a few things to check.  You can always call CTS at 914-251-6465 for assistance.

  • This usually happens shortly after the email account password is changed.  Check and update your password on all computers and devices trying to connect to Purchase email, WiFi, or anything that requires a login with username/email password.  You can always request another password reset.
  • If you have a mobile device, please make sure the password is updated on the device itself.  You can also remove the purchase.edu account and re-add it.  Be sure to make purchase.edu the domain and securemail.purchase.edu the Exchange server name.  Also, make sure that any cached passwords in the mobile device browser are cleared out.
  • If you use the PurchaseWiFi network with your mobile device on campus, please update that with your current password.  You can have the device forget the WiFi network and then re-add to do this.  
  • If you have an off campus computer with Outlook configured for Purchase email, the home computer might still be pinging the Exchange server with an incorrect password.  Reconfigure the email client with your current password.  Be sure to make purchase.edu the domain and securemail.purchase.edu the Exchange server name.    
  • You should flush cache/cookies/passwords on personal computer Web browsers to make sure an old password is not cached and trying to sign into Outlook Web Access.  See this page on how to flush cache/cookies.
  • Check your on campus computer for cached passwords also (see previous).
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Do not save your work to any public lab computers!

Alternatively, save to your home directory, USB drive, or email it to yourself. 

Save your work periodically as lab machines will time out after several minutes of inactivity.

A Home Directory is available.

Please log off when you have completed your work.

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ThinkingStorm is an online/virtual tutoring platform utilized by many colleges. It provides 24/7 access to professional tutors online for many subject areas.

For students to access these tutors, faculty must add the ThinkingStorm Virtual Tutoring Services in their Moodle courses.

Directions for adding the ThinkingStorm Online Tutoring connection to your courses in Moodle can be found at the Moodle Basics help guide > ThinkingStorm: Online Tutoring.

Link to this FAQ: How do I add the ThinkingStorm Online Tutoring connection to my Moodle course?

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Student photos from Banner/MyHeliotrope course rosters do not get populated in Moodle. Students are instead encouraged to update their Moodle profile, which has the option to upload a photo.

Link to this FAQ.

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The Teaching, Learning, and Technology Center (TLTC) is providing trial access to Ally (stylized as A11y), a tool in Moodle that helps enhance the usability and accessibility of course documents.

More about using Ally to increase the accessibility of your course documents can be found at the Moodle Basics help guide > Moodle Basics: Ally

Link to this FAQ: How do I use Ally to improve the accessibility of my course documents?

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Yes, you can use the official Moodle Mobile app on your iOS iPhone/iPad or Android mobile device!

Directions for getting set up with the app so that it connects to our campus instance of Moodle are at our Moodle Basics help guide.

Please be sure to use the correct URL.

Moodle Mobile app support and other information is also available from Moodle directly.

Like most apps, Moodle Mobile is an abbreviated version of the full Moodle experience on a desktop/laptop so please keep this in mind when trying to submit/complete high stakes coursework.

Direct link to this FAQ.

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Read&Write (RW) is a program that assists students with reading and comprehension.  Once loaded, RW can float over any application such as word processing documents, web pages, PDFs and more.  The fully customizable toolbar gives you access to features that include:

  • Text-to-speech (have text read aloud to you)
  • Audio file generation (save that “read aloud” version for study or listening later)
  • Word prediction (even works phonetically)
  • Word definition
  • Word translation
  • Highlighting text
  • Talking calculator
    And many others

Please visit the Read and Write Software page for more details. 

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Sometimes a professor will upload a document file to Moodle in “protected mode” or “protected view.” This makes it harder for unauthorized persons to edit and alter the document. Because editing is disabled, printing a “protected” Microsoft Word document requires an extra step.

To print a Microsoft Word document that is in “protected view,” you must download the file from Moodle and save it on your desktop before you will be able to “enable editing” and print the file.

Instructions (for Microsoft Word on a PC. Word for Mac should behave similarly)

1. In Moodle, click on the title of the document you want to download. A dialog box appears.

2. Click “Save.”  (Do NOT choose “Open,” or you will not be able to print the document.)

3. Choose to save the document to the desktop or a USB flash drive.

4. Wait until the document has finished downloading, then click “Open.”

5. Click “Enable Editing” in the beige-colored bar at the top of the MS Word document.

6. You should now be able to select “Print” from the File Menu or Windows Menu and print as you would any other Word document.

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Turnitin is a plagiarism prevention tool that is available to all Purchase College students, staff, and faculty. You must be a current Purchase College community member to access our instance of Turnitin.

The Turnitin Self-Checker allows Purchase College students to check rough drafts of papers, essays, and assignments for originality and proper citation. You can use the Similarity Report generated by Turnitin to identify paraphrases or citations that need revision before your final draft is due.

The Turnitin Self-Checker is available to all Purchase College students, faculty, and staff (requires current Purchase College login) and is not connected to any particular course or assignment.

Please note: only current Purchase College students, staff, and faculty can access Purchase College’s Turnitin Self-Checker. You must have a current Moodle/email account to login. There is no Guest access available.

Login to Moodle to access the Turnitin Self-Checker and self-enroll into the space.

To upload a paper to the Turnitin Self-Checker, see the Student Submission directions at the Turnitin tab of the Moodle: Beyond Basics guide. 

Direct link to this FAQ: How do I use Turnitin to check my own drafts for originality?

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Blocks are peripheral functionalities that can enhance your Moodle space. You are welcome to add any blocks you see fit to your course. Some commonly used blocks are Activities, Attendance, and People.

Detailed directions for adding blocks to your Moodle courses can be found at the TLTC’s Moodle Basics guide. 

Link to this FAQ: What are Blocks in Moodle?

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If you notice inconsistencies between your class lists in myHeliotrope and enrollments in Moodle, you will need to create a ticket using the CTS Helpdesk Work Order System (WOT) to request that data be synced between the two systems. Be sure to include the course’s CRN, Title, and Instructor in the Work Order details.

All Moodle course creation, faculty assignments, and student enrollments come from Banner/myHeliotrope and are funneled directly into Moodle. Matriculated students who are officially registered for courses will automatically be enrolled into those courses on Moodle. TLTC staff and instructors no longer have the ability to manually add officially registered students into Moodle courses.

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The visibility of student grades on Moodle is controlled by the instructor of the course. The default setting is to not show grades to students.

To show the gradebook to students (each student only sees his/her own grades, not the grades of others) faculty can:

  • click on Settings > Edit Settings under the Course administration heading
  • within the Appearance section, select “Yes” from the pull-down menu next to “Show gradebook to students
  • scroll all the way to the bottom of the page and click the “Save changes” button

Students will now see a Grades link under the Course administration heading within their own Settings block, as seen below.

Enrolled students will only see their own grades, not the entire gradebook.

Link to this FAQ: Why can’t I see my grades on Moodle?

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Directions for setting up and taking attendance in Moodle using the Attendance activity can be found at the TLTC’s Moodle: Basics help guide.

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Student and faculty enrollments in Moodle are controlled by Banner/the Registrar. Please login to myHeliotrope in order to check your official course enrollments.

TLTC staff can no longer unenroll users from Moodle courses.

You can also submit a CTS work order.

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To view your Moodle course the way students see it, go into your User Profile pull-down menu > “Switch role to…” and click on the “Student” button. 

This is useful if you decide to set up resources and activities ahead of time that you’d like to hide and then make available later on in the semester. By switching your role to Student, you will be viewing the course from a student’s perspective but still logged in as the instructor of the course. You will not see any hidden resources or activities when you’re viewing the course as a student.

Simply click on the “Return to my normal role” link to view the course as the instructor.

More about Student View at the Moodle Basics help guide.

Link to this FAQ: How does my Moodle course look to my students?

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Directions for allowing guests to access your course(s) can be found at the Moodle Basics help guide: Managing Participants > Enrollment Keys & Guest Access.

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Banner / myHeliotrope (the College’s student information and registration system) has taken over Moodle course creation, faculty assignments, and student enrollments in Moodle. Faculty will no longer need to add/remove students from their courses; this will be handled by the eLearning Banner/Moodle integration. 

If you notice inconsistencies between your class lists in myHeliotrope and enrollments in Moodle, you will need to create a ticket using the CTS Helpdesk Work Order Tracking System (WOT). Be sure to include the course’s CRN, Title, and Instructor in the Work Order details.

All Moodle course creation, faculty assignments, and student enrollments come from Banner / myHeliotrope and are funneled directly into Moodle. Matriculated students who are officially registered for courses will automatically be enrolled into those courses on Moodle. TLTC staff and instructors no longer have the ability to manually add officially registered students into Moodle courses.

If you would like to add (or remove) someone to your course such as a learning assistant, course librarian, guest, accommodations, etc., you can still do so manually. Full details for Managing Moodle Participants are available at the TLTC’s Help Guides.

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Detailed directions for manually adding a course librarian, learning assistant, co-teacher, etc. are available at the TLTC’s help guide.

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We’ve activated Moodle’s YouTube filter so you can easily embed videos by providing a valid YouTube URL into a label resource.

You can also embed any video that has an embed code available for you to copy and paste into Moodle. If you’re going to use an embed code, be sure to toggle to the HTML source by clicking the Toggle to HTML Source icon.

Detailed directions for embedding videos into your Moodle course can be found at the TLTC’s website.

Additionally, you may want to use the YouTube Anywhere integration available directly within any text editor in your course. Directions are available.

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Faculty can manually add enrolled Senior Auditors / Non-Degree Students into their Moodle course by using the directions for Adding Users to a Moodle space at the Moodle Basics help guide.

The addition of Senior Auditors / Non-Degree Students to Moodle courses is not automated and must be done manually by the course instructor. Please have any Senior Auditors / Non-Degree Students confirm that their enrollments have been properly processed by the College.

Link to this FAQ: How do I enroll a Senior Auditor / Non-Degree Student / Visiting Student into my Moodle course?

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You can re-use course content that you’ve already uploaded into a previous Moodle course with a few clicks by using the Import function. The ‘Import’ link is located in your current course’s Administration area.

Detailed directions for importing course materials from one Moodle course to another are available at the TLTC’s Moodle Basics guide.

NOTE: Do not import Turnitin assignments. They will not function correctly in the new course space if they are imported from a previous course. You will need to re-create Turnitin assignments within the new version of the course.

Link to this FAQ: How do I import/copy materials from a previous Moodle course into a new course?

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Directions for uploading files into Moodle courses can be found at the TLTC’s Moodle Basics guide.

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Moodle courses are set to automatically become available four (4) days prior to the course’s official start date. There is no need to manually open your course to student view unless you would like it to be available to students earlier than four days before the start of the semester / Summer/Winter session. Please refer to the Academic Calendar for specific dates.

Instructors may choose to make courses available before this time frame or close courses to student view at any time. Directions for controlling the visibility of your Moodle course spaces can be found at the Making Courses Available to Students (Show/Hide) section of the Moodle Basics help guide.

If needed, login to MyHeliotrope to confirm your enrollments/registration.

Link to this FAQ: How do I make my Moodle course visible / available to my students?

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Purchase College provides extensive anti-virus and anti-spam filters for all of its mail services.  Viruses are stripped out of messages and quarantined before the message lands in your mailbox.  The campus also uses Barracuda Spam Filter to detect possible spam and prevent it from reaching your mailbox. 

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Both Apple and Windows computers are supported on campus. Consult your academic department regarding specific requirements.

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Yes!  You need to register your console for Internet access via a wired connection or through the PurchaseGame network on WiFi.

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Yes.   If you have:

  • genuine interest in and knowledge of computers and technology
  • strong verbal and written communication skills
  • positive attitude and excellent customer service skills
  • ability to work collegially and effectively in a team environment

Join our Zoom Chat or submit a work request for more information.

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Campus Technology Services (CTS) is offering access to Zoom, a video web conferencing application where many individuals can join the same meeting and share audio and video. It also allows for screen sharing and presentation mode.

Migration of existing Zoom accounts to Single sign-on (SSO) has been completed by CTS. Going forward, when you access Zoom from a web browser, visit https://purchase.zoom.us.

From there you can Join or Host a meeting or Sign in to Zoom through the “Sign in” option using your Purchase College credentials.

Step-by-step directions are at the CTS website.

Instructors can schedule and start course-specific Zoom meetings from within your Moodle course using the Zoom Integration using the directions at the Moodle Basics help guide.

Instructors can also schedule an in-depth Zoom Training Session with CTS Support Staff. Please contact CTS for more information.

If you have questions or need assistance, please contact the CTS Helpdesk or create a Work Order.


Link to this FAQ: How do I hold a synchronous online meeting / live classroom session?

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  • On the Purchase JobScore page enter your Username (email address) and password (the one that was emailed to you or the one you changed it to, NOT the registration password)
  • If you forgot your password, click on “Forgot Password?” and a new one will be emailed to you
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Under “My Account” students can update their personal and academic profile, change their privacy options and their password.

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The CTS Knowledge Base offers detailed answers to additional questions. 

A request can be made through the Work Order Tracking (WOT) system.

You can also join our Zoom Chat to speak to a technician.

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