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How may I get assistance with Duo?

If you have not yet enrolled in Duo, please follow the Enrollment Steps to add your Telephone Number and phone type as well as install the Duo mobile app.

Once enrolled, you may also add another device.  Please see section regarding the Universal Prompt.

If you lose your phone or the phone is not working properly, please contact CTS We can assist you with adding another device or issuing a temporary bypass code until a new phone is obtained.

If you do get a new phone and the number is the same, please install the Duo mobile app, and then contact CTS so we can send a reactivation text to that phone to reactivate Duo.