In person assistance available in the Social Sciences Building, Room 0025 (basement level)
We’re Here to Help
Campus Technology Services (CTS) provides assistance and support for most technology issues that students, faculty, and staff may encounter.
We provide remote and on-site assistance for SUNY Purchase–owned computers, printers, software, systems, including setting up internet connections in campus residences, video conferences in faculty and staff offices, and unified messaging.
Our Services
CTS has established a pool of equipment available for loan to students, faculty, and staff. There is a full range of AV gear available from hi-def video cameras to flip cameras, from high-end still cameras to lighting kits, flat panel displays, and audio recorders.
CTS manages and operates a variety of smart classrooms, computer labs, and portable equipment (computer/projector) that can be reserved for classes, meetings or events as needed. Most classrooms already contain a stationary TV/DVD/VCR player.
CTS also provides Internet-based videoconferencing and webcasting services that can be used for classes, meetings, or events. A general list is available on the right hand side links.
A more comprehensive list of the computer labs and smart classrooms is available in the CTS Knowledge Base (login with Purchase ID required).
We will do our best to help everyone with Wi-Fi service, but there can be no guarantee regarding speeds over wireless due to the nature of Wi-Fi service.
All residential rooms contain wired internet ports, which provide 100mbps service—faster than Wi-Fi and not shared or subject to interference.
Important
If you live in any campus housing facility, your residence complex already has Wi-Fi service. Installing personally owned Wi-Fi routers is prohibited since they may interfere with college provided Wi-Fi services.
Find more information available in the Knowledgbase linked below.
CTS provides data network and computing support services for all campus residents with two fast Ethernet ports in each room.
Internet traffic is shaped and prioritized to prevent any one type of traffic from overwhelming other types of traffic. No traffic is blocked entirely.
If you find that your online game or console is not working properly after being registered, it may be that a particular obscure port has to be opened—we have covered most popular games and consoles already, but this is ever-shifting terrain.
To protect the college community from cyber-threats, unused ports are disabled.
CTS provides email accounts for all SUNY Purchase faculty, staff, and students. Email accounts for students are created automatically upon enrollment. Faculty and staff email accounts are created upon completion and sign-off of a PAF (Personnel Action Form) for state employees or P-Dash (Person Data Sheet) for non-state employees.
The CTS Knowledge Base can be used by any member of the SUNY Purchase community (it requires a Purchase ID).
The website also includes helpful documentation on things like how to apply for home directory/web space and how to set up a mobile device to receive Purchase email.
