Technology Assistance Office (TAO)
The Tech Assistance Office (TAO) serves as a CTS outpost within the Library and provides technology and troubleshooting help to Library patrons using Library computers, printers, scanners etc.
Assistive technology designed to help campus community members with visual, hearing, and/or learning disabilities is housed in the Reference Office at the Library. For a complete list of software, equipment, and accessibility tips, please see Assistive Technology.
Technology Help
For help with computer, printer, scanner, and software questions, please see the CTS technician in the Technology Assistance Office (TAO) or call (914) 251-6408. The TAO is located on the first floor of the Library, in room 1002B, near the elevator.
For password/account resets, print reimbursement requests, or questions about advanced software programs, please contact the CTS Helpdesk by calling (914) 251-6465, creating a ticket in the Work Order Tracking system, using the CTS Zoom support service, or visiting the CTS Helpdesk in-person in Social Sciences 0025.
Hours
The TAO is staffed by a CTS technician Monday 12:00pm - 4:00pm and Tuesday-Friday 12:00pm - 4:45pm.
If the TAO office is unstaffed, please use the CTS Video Chat Support service to get help via Zoom.
Assistive Technology
Assistive technology is housed in the Reference Office on the first floor, room 1010H. Any student who needs to use the specific software programs or equipment housed in the Reference Office will be given access; please ask the librarian through the Reference Desk window to let you into the Office.
For general computing or printing, please use one of the Library’s public computer labs.
For training on how to use the assistive technology software/equipment housed at the Library, please contact the Office of Disability Resources. See the Assistive Technology webpage for more information.
Hours
The assistive technology equipment in the Library is available to anyone who needs it, whenever the Library is open. See the Library Hours page. Library hours may vary during holidays, breaks, or emergencies. To enter the Reference Office, just ask the librarian on duty. If Reference Desk is unstaffed and the door is locked, please go to the Circulation Desk and ask the circulation supervisor to let you in.