Technology Assistance Office (TAO)
The Technology Assistance Office (TAO) houses assistive technology designed to help community members with visual, hearing, and/or learning disabilities. For a complete list of software, equipment, and accessibility tips, please see Assistive Technology.
Location
The TAO is located on the first floor of the Library near the Reference Desk and the faculty publications shelf.
Priority should be given to students who need to use the specific software programs or equipment housed in the TAO. For general computing or printing, please use one of the Library’s public computer labs (DMZ commons, DMZ 1015A, 1015B, Reference Area Commons, 1004C, or 1004D).
Staffing
For training on how to use the assistive technology software/equipment housed in the TAO, please contact the Office of Disability Resources. See the Assistive Technology page for more information.
For help with basic computer, printer, and scanner questions, please see the Library Tech Support Coordinator, Rob Scheuering, who works at the TAO. If the TAO office is unstaffed, please go to the Reference Desk or Text a Librarian at (914) 873-1711, and a staff member will come assist you.
For complex technological questions, advanced troubleshooting, password/account resets, print reimbursement requests, and questions about advanced software programs, please contact the CTS Helpdesk by calling (914) 251-6465, creating a ticket in the Work Order Tracking system, or visiting the CTS Helpdesk in-person in Social Sciences 0025.
Hours
The assistive technology equipment in the TAO is always accessible to anyone who needs it, any time the Library is open. Please inquire at the Circulation Desk if the door is locked or closed.
During the academic year, tech support at the TAO is offered roughly Monday-Friday, 9:00am to 4:00pm. Between 12pm and 3pm, the Library Tech Support Coordinator will be stationed at the Tech Assistance Desk (outpost at Reference) instead of the office. TAO Hours may vary during holidays, breaks, or weather emergencies.
Tech Assistance Desk (TAO Outpost at Reference)
During the academic year, you can also get help with library technology at the Tech Assistance Desk, an outpost of the TAO located at the Reference Desk, right in front of the Reference computer commons. This service point is staffed during peak computer-usage hours: Monday-Thursday, 12pm to 7pm and Friday 12pm to 5pm.
If the desk is unstaffed, you can seek help at the TAO window, the Reference Desk, or the Circulation Desk.