Main content
Our Hours Today:

My class lists on MyHeliotrope and Moodle don’t match. What should I do?

If you notice inconsistencies between your class lists / registration in MyHeliotrope and your enrollments in Moodle, you will need to create a ticket using the CTS Helpdesk Work Order Tracking System (WOT) to request that data be synced between the two systems. Be sure to include the course’s CRN, Title, and Instructor in the Work Order details.

All Moodle course creation, faculty assignments, and student enrollments come from Banner/MyHeliotrope and are funneled directly into Moodle. Matriculated students who are officially registered for courses will automatically be enrolled into those courses on Moodle. TLTC staff and instructors no longer have the ability to manually add/remove officially registered students into/from Moodle courses.

Students: If you notice that all of your Moodle course enrollments disappear suddenly, you must contact the Registrar to determine what is causing the issue with your registration. Once the issue is resolved with the Registrar, your Moodle courses will reappear shortly thereafter. Please note that the TLTC can not rectify these issues.

Link to this FAQ.