Technology Assistance Office (TAO)
The Library offers two types of technological support to our patrons: in-person tech help and assistive technologies.
-
The Tech Assistance Office (TAO) acts as a “CTS outpost” within the Library and provides drop-in technology and troubleshooting help to patrons using library computers, printers, scanners, wifi, and other library equipment.
- The Assistive Technology Lab, located in room 1015C in the DMZ, houses specialized software and hardware designed to help campus community members with visual, hearing, and/or learning disabilities. For a complete list of software, equipment, and accessibility tips, please see Assistive Technology.
TAO: Tech Support
Campus Technology Services (CTS) manages the computers and equipment in the Library, but the TAO provides you with on-site help and troubleshooting!
If you need help using the library computers, printers, scanners, or software, please visit the Technology Assistance Office or call (914) 251-6408.
For password/account resets, print reimbursement requests, or questions about advanced software programs, please contact the main CTS Helpdesk by creating a ticket in the Work Order Tracking system, using the CTS live help service (video support), or visiting the CTS Helpdesk in-person in Social Sciences 0025.
TAO Location
The TAO is located on the first floor of the Library in room 1002F, to your immediate left as you descend the stairs from the Service Desk, across from the central Computer Commons.
TAO Hours
The TAO is staffed by Student Tech Assistants Monday-Friday during the academic year.
For current hours, please see the “Technology Student Assistance Office Hours” section at the bottom of the Library Hours Page.
If the office is empty, please check the Digital Media Zone (DMZ) or 3D printing lab for the student tech assistants. Outside TAO staffing hours, please contact CTS.
Assistive Technology Lab
Assistive technology is housed on the first floor of the Library in room 1015C , within the Digital Media Zone (DMZ). This room includes two PCs with accessibility software, a CCTV, and a braille printer.
The equipment housed in the Assistive Technology Lab is available whenever the Library is open; no reservations or check-ins are required!
Students with disabilities are given priority to use the assistive technology equipment & software.
These PCs are not intended for general use or for use by classes. For general computing or printing, please use one of the Library’s public computer labs.
For training on how to use the assistive technology software and equipment housed at the Library, please contact the Office of Disability Resources. See the Assistive Technology webpage for more information.
See Accessibility at the Library for additional tips on scanning and other digital accessibility topics.
Lab Hours
The Assistive Technology Lab is available whenever the Library is open. See the Library Hours page. Library hours may vary during holidays, breaks, or emergencies.
On rare occasions, room 1015C may be booked for a meeting or small class; however, students requiring assistive technology access should always be permitted inside. If the door is locked, please ask the Circulation Desk staff to unlock it.