Student Support and Outreach
Purchase College employs multiple resources, offices, and departments to support the academic success and well-being of our students. Starfish flags have replaced student alerts and mid-term academic warnings to allow students, faculty, and support staff to streamline communications to support student success.
Log in to Starfish
Look up the student in the search bar in the upper right, and choose the flag icon from the menu bar at the top of the student’s page. Select the appropriate flag in the drop down. The flag descriptions and workflow are detailed below. Questions? Contact jennifer.shingelo@purchase.edu
PLEASE NOTE THAT STARFISH IS NOT FOR EMERGENCIES OR MENTAL/BEHAVIORAL HEALTH CRISES IN WHICH A STUDENT IS BELIEVED TO BE AT IMMINENT RISK OF PHYSICAL SELF HARM OR HARM TO OTHERS. Contact UPD at 914-251-6911 or the Counseling Center at 914-251-6390 for emergent matters.
Starfish Flag Chart
* Flag notifies student that an action is recommend on their part
** Confidential flag=does not go directly to student, but appropriate office reaches out to them
Flag Name |
When this flag is used |
Who can see it |
What will happen |
Type of flag and workflow |
**Psychological/Mental Health Concern |
Raise this when you have concerns about a student’s mental or emotional health, including depression and severe anxiety. If you believe the student may imminently harm themselves or others, please call UPD immediately by calling 914-251-6911 instead of raising a flag |
Counseling and Behavioral Health Services, Asst. Dean of Student Affairs **This flag does not go to the student |
The flag will be reviewed by Counseling and Behavioral Health Services and appropriate outreach will be conducted |
Health FlagDue to confidentiality, the Office will not be able to notify the flag raiser about the outcome of the outreach to the student |
**Student Behavior Concern |
Raise this when a student interferes with the orderly functioning of a classroom or office, the instructor’s ability to teach, the safety or welfare of others, or other violations of college policies. If you believe the student may imminently harm themselves or others, please call UPD immediately by calling 914-251-6911 instead of raising a flag |
Asst. Dean of Student Affairs, Office of Community Standards **This flag does not go to the student |
The flag will be reviewed by the Office of Community Standards and appropriate outreach will be conducted |
Health/Behavior FlagDue to confidentiality, the Office will not be able to notify the flag raiser about the outcome of the outreach to the student |
**Substance Abuse Concern |
Raise this flag if you suspect that the student is using drugs and/or alcohol |
Counseling and Behavioral Health Services, The Office of Community Standards Asst. Dean of Student Affairs **This flag does not go to the student |
The flag will be reviewed by the Offices and appropriate outreach will be conducted |
Health/Behavior FlagDue to confidentiality, the Offices will not be able to notify the flag raiser about the outcome of the outreach to the student |
**Physical Health Concern |
Raise when a student has a health problem that requires assistance or may impede their ability to succeed |
Health Services, Asst. Dean of Student Affairs **This flag does not go to the student |
The flag will be reviewed by Health Services and appropriate outreach will be conducted |
Health FlagDue to confidentiality, the Office will not be able to notify the flag raiser about the outcome of the outreach to the student |
** Sudden Change in Attendance or Academic Performance |
Raise this when you observe a sudden unexpected change in a student’s attendance or academic performance that causes concern. |
Director of Student Advising and Academic Support **This flag does not go to the student |
The flag will be reviewed by the director and appropriate outreach will be conducted |
Academic/Behavior FlagDirector of Student Advising and Academic Support will reach out to the student letting them know of the faculty member’s concern; support and resources will be offered; director will close the loop with faculty |
*No Show |
Use this flag to indicate that a student has never attended your class |
*Student, assigned faculty/staff advisor, EOP/MAP counselor, Athletics | An email is sent on behalf of the instructor to the student and the student can see all comments |
Academic FlagStudent is expected to address the issue; also The Advising Center will do outreach to the student to withdraw from the class if before the withdrawal deadline |
*Attendance Concern |
Use when a student has stopped attending class regularly and has not been in communication | *Student, assigned faculty/staff advisor, EOP/MAP counselor, Athletics | An email is sent on behalf of the instructor to the student and the student can see all comments |
Academic flagStudent is expected to address the issue |
*Missing/Late Assignments |
Use when a student is struggling academically, but there is chance that they could still pass the course if they attend tutoring or get other necessary support | *Student, assigned faculty/staff advisor, EOP/MAP counselor, Athletics | An email is sent on behalf of the instructor to the student and the student can see all comments |
Academic flagStudent is expected to address the issue (Recommended: refer student to the Learning Center or Einstein Corner)
|
*In Danger of Failing |
Use when a student is in danger of failing based on any combination of grades, class participation, or attendance |
*Student, assigned faculty/staff advisor, EOP/MAP counselor, Athletics | An email is sent on behalf of the instructor to the student and the student can see all comments |
Academic FlagStudent is expected to address the issue and should consider seeking tutoring or withdrawing from the course if prior to withdrawal deadline (Recommended: refer student to the Learning Center or Einstein Corner) |