Student Financial Services

Frequently Asked Questions Regarding Student Accounts

1Q: When are Spring 2020 bills out? When are they due?

2Q: How do I access my eBill?

3Q: How do I get rid of the school’s health insurance?

4Q: How do I change my meal plan?

 

1A:

Spring 2020 semester eBills should be available by mid-December. All students will receive an automatic email letting them know their bill is available to view online through their myHeliotrope account. We do not mail paper bills out. Spring 2020 bills are due on January 8th, 2020.

Once the bills are released, students can sign up for payment plans and waive the medical insurance. Please review our Dates and Deadlines page for further important information.

2A:

Simply log on to myHeliotrope and you will find the “View my Semester eBill” box located in the Student Accounts tab. You will need to use your Purchase credentials to log in. Review, download, and save your eBill for future reference. You can also e-mail your eBill to your parent/guardian or to companies that need a copy of your semester charges such as college savings plans, military or employee benefits and private insurance proof of semester activity.

3A:

You will be able to waive your insurance for the Spring 2020 semester once the eBills are released.

Important: The last day to waive the health insurance for Spring 2020 is February 14th, 2020

In order to waive this process, students must complete the online waiver with their current health insurance information.

To access the waiver form, the student should follow the steps below:

• Log into myHeliotrope through the purple link on the right side of the www.purchase.edu/portal page.
• Choose the “Student Account” box
• Then, you will see the link that says “Health Insurance Waiver”; this is the link which will allow you to access the waiver form

From here, please follow the steps as they prompt you to complete the required documents in order to waive your Purchase College Health Insurance.

Important:

Although your eBill will be updated almost immediately upon your completion of the health insurance waiver so as to reduce your balance with the College, the waiver will remain subject to further review by the office of the Purchase College Association. This review process will verify the following two points:

• That the policy and group numbers you provide link to actual policies with actual providers
• That your health insurance plan provides the minimum coverage required of all students at Purchase College

If the Purchase College Association finds either of the above two points lacking, the waiver will be removed from your bill. This will result in an increase of your balance due to include the cost of the College’s health insurance. If your waiver is removed, you will be offered the opportunity to submit a correction to your original waiver. You must meet the deadline you are advised of in such correspondence in order for your correction to be considered.

**Foreign Students must contact the Office of International Programs and Services. You must provide proof of coverage on or before the deadlines indicated in your eBill. Providing your health insurance coverage is required every year to successfully waive the college coverage.

4A:

Please contact the More Card Office by email, phone or in-person:

• pca.morecard@purchase.edu
• 914-251-6330
• Card Office—Campus Center North hallway leading to the Hub.

Payment Methods

Bank Wire Transfer via Payment Center

Purchase College is pleased to inform you that we have partnered with Western Union Business Solutions

Benefits include:

You can pay in your home currency or in the currency of your choice direct from your mobile, tablet, or desktop device.

• Pay online using local payment options or by bank transfer.
• Exchange rate is competitive when compared to most banks’ retail rates.
• There are no transaction charges from Purchase College for foreign currency.
• Your payment will include reference information to ensure that it reaches your student account quickly.
• Track your payment every step of the way with status updates by text or email.

Making a Payment:

1. Login to MyHeliotrope, click on the “Student Accounts” tab and then the “Payment Center.”
2. Choose Bank Wires for domestic or international payments.
3. Select where you’re paying from and who is paying.
4. Obtain payment instructions.
5. Complete your student payment online or in-person.

If you have questions about your statement or charges, please contact your institution. If you have a payment in progress and have questions or need help with a payment initiated by foreign currency, please contact Western Union Business Solutions customer support team at + 1 (877) 218-8829 or +1 (402) 884-3041 or email studentinquiries@westernunion.com.

Policy Regarding Overpayments

Purchase College does not accept overpayments on student accounts. Please transfer only the amount due on your student account to avoid payment delays.

Personal Check, Money Order, Bank Check, Cashier’s Check

Please include the student’s Purchase ID Number (PID) on the check. Please make checks payable to: “Purchase College” and mail your payment to:

Purchase College

Student Financial Services

735 Anderson Hill Road

Purchase, NY 10577-1400

You can also pay via a Web Check online with your bank account and routing number on myHeliotrope.

Credit Cards (American Express, Visa, MasterCard, and Discover)

If you use Visa, MasterCard, Discover/Novus, or American Express to pay all or a portion of your semester charges, please pay online through the student’s myHeliotrope. There is no fee for paying via credit card.

Alternatively, if you cannot make a payment online, please use the credit card authorization form (PDF) and fax it or mail back to our office. For your protection, we cannot accept this form via email. Please be advised if you miscalculate your charges, we will adjust the amount accordingly.

Fax your payment to:

(914) 251-6356 or (914) 251-6099

Mail your payment to:

Purchase College

Student Financial Services

735 Anderson Hill Road

Purchase, NY 10577-1400