Mailroom

Campus Mailboxes

Campus mailboxes are provided to all campus residents, student and staff alike. Mailbox numbers are assigned by the Office of Residential and Student Life at the time of room assignment and are generally maintained for the duration of the resident’s stay.

Please be sure to check your mailbox number at the beginning of each semester to verify that it has remained the same.

To receive your mailbox number or combination, please send us an E-mail or visit the Mailroom during open window hours. Please note that students are responsible for checking their own mailbox.

To open your mailbox, follow the following steps:

1. Turn the dial counter-clockwise (left) 3x full turns to reset
2. Stop at the first number in your combination
3. Turn the dial clockwise (right) 1x full turn. You will need to pass the first number in your combination and stop and the second number
4. Turn the dial counter-clockwise (left) and stop at your third number
5. Turn the dial clockwise (right) which will open the latch. You will feel some resistance when turning at the final step
6. After closing your mailbox, be sure to turn your dial counter-clockwise (left) several turns to clear your combination

Sale of Stamps/Labels for Personal Mail

In light of persistent declining trends in usage, the campus Mailroom no longer sells stamps or shipping labels for personal mail. The Mailroom accepts pre-paid packages and pre-stamped envelopes which can be acquired:

• For personal packages, shipping labels can be generated online from companies such as USPS, FedEx, or UPS.
• For personal lettered mail, stamps can be purchased from The Market (located in Campus Center South – Plaza level).

Please note that QR labels (such as those provided for UPS drop-off) cannot be accepted.

FAQ

Q: I was notified by Amazon/FedEx/UPS/USPS that my package is ready. Can I pick it up?

A: The campus receives hundreds (and sometimes thousands) of packages in a given day from each of the above companies, so it takes time for the Mailroom to process, assign, and sort these packages. Once sorted, you will receive an E-mail from the campus noting that your package is ready. Please wait for notification from the campus before coming to retrieve your package.

Q: I have not received notification for my package and have waited several days. What should I do?

A: In general, if you have not received a notification from the campus within four business days of your package being delivered, please reach out to the Mailroom via E-mail. Please be sure to include your mailbox number and any tracking information you may have. Please note that there are occasions where companies do not provide enough information for us to determine where a package is going. In these instances, we scan the package into our system but designate them as not having a mailbox. These are then stored for the semester before being returned to sender.

Q: My package says it was delivered to Purchase, NY. How long until I am able to retrieve it?

A: Mail processing times are generally one business day (depending on the delivery time - late afternoon may roll into the following business day). Please note that when a package says it was delivered to Purchase, NY, this means that it was received by the local post office and not our campus. There is often a delay between when the post office receives the package (and marks it as “delivered”) and when the campus actually receives the package. Following receipt, the package is then processed and sorted.

Q: If I pay additional money for expedited shipping, will I receive my package sooner?

A: Unfortunately expedited shipping only affects the time it takes to come to the campus, but will generally not expedite the time it takes for us to process and sort the package. This is because companies will deliver both expedited and regular packages in bulk together, often without separating by shipping method.

Q: Do you have a cart that I can borrow if I am unable to carry my packages?

A: Yes, the Mailroom has a limited number of carts that can be made available between the hours of 11 AM and 4 PM. To reserve a cart, you will need to leave your MoreCard (or state ID) with the Mailroom staff which will be held until the cart is returned. Any hand trucks or carts that are borrowed will need to be returned before the close of business on the day it was borrowed. Improper return of a cart may result in a bill being added to your student account.

Q: Can I receive perishable items or meal delivery services such as HelloFresh, Dinnerly, Blue Apron, etc.?

A: Unfortunately the Mailroom is not equipped to provide package cold-storage. As such, it is not advisable that these items be sent to the Mailroom given general processing delays. In the event you are shipping items that are perishable, please make sure that they have a self-contained cooling (leak-free ice pack) and are marked with an appropriate indicator that the package contains perishable materials. In the event a package contains perishable materials that are evidently expired, the Mailroom may be required to bag or dispose of the package and will notify you accordingly.

Please note: the Mailroom does not accept food services such as Door Dash, Grub Hub, or Uber Eats. All incoming mail must utilize tracking numbers.

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If your question wasn’t answered in the above FAQ, please feel free to contact us via E-mail!