TELEPHONE USER GUIDE FOR EMPLOYEES

DIGITAL PHONE

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Abbreviated Dialing

  • To program/reprogram an AD button on the softkey feature menu screens:

    1. To access the Program feature, press the Menu button, then the Next or Prev button, if necessary, until you see Prog. Then press the softkey below Prog.
    2. Select the feature button or the AD softkey you want to program. (To do this, press the Menu button again, then press Next or Prev, if necessary, until you see the AD softkey label, such as AD1, on the display.).
    3. If you want to enter a new number or change an existing number, press the 1 key on the dial pad. If you do not want to change the number, press the 2 key and skip to Step 5.
    4. When you see the message Enter number: on the display, enter the number you want that button to call. When you have finished entering the number, press the "#" key. Go on to the next step.
    5. When you see the message Change label? Yes=1 No=2, press the 1 key on the dial pad to change a button label. If you do not want to change the label, press the 2 key and skip to Step 7.
    6. When you see the message Enter label on the display, use the dial pad to enter the label you want, up to five characters. (Pressing a dial pad key once enters the first letter on the key; if you want a different letter or the number, press the key repeatedly until the character you want appears on the display.) Press the "*" key to advance to the next space. When you have finished entering the label, press the "#" key.
    7. When you see the message Press button to program, decide if you want to program another button. If so, go back to Step 2. If not, go on to the next step.
    8. To exit Program Mode, press the Speaker button.

  • To place an AD call from the softkey menu:
    1. Press the Menu button and then press the Next or Prev, if necessary, until you see the AD button you wish to call.
    2. Press the softkey below the selected AD button.

  • To program a number into a personal list:
    1. On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to store.
    2. Press the Menu button and then the softkey below Prog .
    3. Dial the Personal List number 1.
    4. Dial the list item (1, 2, 3...).
    5. Dial the number you want to store (up to 24 digits)
    6. Press #.
      [confirmation tone]
    7. If you want to store additional items on the same list, repeat Steps 4 through 6. If you want to store items on another list, hang up and return to Step 1.
    8. Press <Spkr> button to end programming.

  • To place a call using an AD list:
    1. Dial the appropriate Abbreviated Dialing List code:
      List 1 #7 – Personal List
      List 2 #8 - Group List
      List 3 #9 – System List
      [dial tone]
    2. Dial the desired list item (1, 2, 3...).

Automatic Callback

  • To automatically place another call to an extension that was busy or did not answer:
    1. Press the Menu button and then Next or Prev, if necessary, then press the softkey below AutCB during call attempt.
    2. Hang up.
    3. Lift your handset when you hear priority ring.

  • To cancel Automatic Callback:
    1. Press the Menu button and then press the softkey below AutCB again (while on-hook).

Bridging / Exclusion

  • An extension number is bridged when it appears on other telephones. To answer a bridged extension:
    1. Press the extension of the bridged call.
    2. Pick up the handset or press <Spkr>

Call Forwarding All Calls

  • To temporarily redirect all calls:
    1. Press the Menu button and then the softkey below CFrwd (if available on your display) while on-hook or off-hook.
      or, Press <Call Fwd> (if administered) while on-hook or off-hook.
      or, Dial the Call Forward code *2 while off-hook.
      [dial tone]
    2. Dial the extension or phone number where calls are to be sent.
    3. Hang up.

  • To Cancel Call Forwarding:
    1. Press the Menu button and then the softkey below CFrwd (if available on your display) while on-hook.
      or, Press <Call Fwd> while on-hook.
      or, Dial the Call Forward Cancel code #2 while off-hook.
      [confirmation tone]

Call Park

  • To park a call for retrieval from any extension:
    1. Press Menu and then press the softkey below CPark
      [confirmation tone]
    2. Hang up.

  • To retrieve a call parked at any extension:
    1. Pick up the handset or press <Spkr>.
    2. Dial the Answer Back code #6.
    3. Dial the extension where the call is parked.
      [confirmation tone]

Call Pickup and Directed Call Pickup

  • To answer a call placed to your pickup group when your phone is idle:
    1. Press the Menu button and then the softkey below CPkUp (if available on your display).
      or, Press <Call Pickup> (if administered).
      or, Dial the Call Pickup code *7.

  • To pick up a call directly for someone in your office:
    1. Press <Dir Call PkUp>.
      or, Dial the Directed Call Pickup code 117.
    2. Dial the extension of the ringing telephone.

Conference

  • To add another party to a call for a total of six parties (including yourself):
    1. Press <Conf>.
      [dial tone]
    2. Dial the number of the new party and wait for an answer.
    3. When you are ready to add the new person to the conference call, press <Conf> again.
    4. To establish additional conference connections, repeat Steps 1 through 3.

  • Add the call on hold to another call to which you are connected:
    1. Press <Conf>.
      [dial tone]
    2. Press the call appearance button of the call on hold.
    3. Press <Conf> again.

  • To drop the last party added to a conference call:
    1. Press the Menu button and then the softkey below Drop (if available on your display).
      or, Press <Drop> (if administered).

Dial Intercom

  • To place an intercom call to someone in your intercom group:
    1. Press the <Dial Intercom> button.
    2. Dial the last two digits of the person’s extension

Display, Softkeys, and Control Buttons

  • To enter softkey mode:

    The softkeys are the four unlabeled round keys located directly below the display. The four round display control buttons, labeled Menu, Exit, Prev, and Next are located under the softkeys.

    There are three separate feature option screens. Each of these screens allows you to select from four different features.

    You can enter Softkey Mode by pressing the Display Control button labeled Menu. The following is an example of a softkey feature menu screen.

    Drop SAC CFrwd CPark

    The top line of each softkey feature menu screen shows you the status of each feature. An arrow appears above the feature name or abbreviation if that feature is active. If there is no arrow above the feature, the feature is not active.

    The second line on each softkey feature menu screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation.

    To see the next set of four features, press the display control button labeled Next; to move back a screen, press the display control button labeled Prev. Press the Next or Prev button until the feature you want to use appears on the second line.

    Press the Exit button at any time to exit Softkey Mode and return to Normal Mode.

Exit

  • To exit any display feature:
    1. Press the Exit button.

Hold

  • To put a call on hold:
    1. Press <Hold>.

  • To return to the call on hold:
    1. Press the call appearance button of the call on hold.

  • To answer a new call while active on another:
    1. Press <Hold>.
    2. Press the call appearance button of the incoming call.

Select Ring

  • To select a personalized ringing pattern:
    1. 1. Press <Conf> while on-hook.
    2. Continue to press (and then release) <Conf> to cycle through all eight ringing patterns.
    3. If you want to save the ringing pattern currently being played, do not press <Conf> anymore. You hear the selected ringing pattern two more times, then it is automatically saved.
      [confirmation tone]

Send All Calls

  • To send all calls (except priority calls) to coverage:
    1. Press the Menu button and then the softkey below SAC while on-hook.
      or, Press <Send Calls> while on-hook.
      or, Dial the Send All Calls code *3 while on-hook.
      [confirmation tone]

  • To cancel send all calls:
    1. Press the Menu button and then the softkey below SAC again while on-hook.
      or, Press <Send Calls> again while on-hook.
      or, Dial the Send All Calls Cancel code #3 while off-hook.
      [confirmation tone]

Test

  • To test the lights and display:
    1. Press and hold <Trnsfr> while on-hook.
    2. To end the test, release <Trnsfr>.

Transfer

  • To send the present call to another number:
    1. Press <Trnsfr> while on a call.
      [dial tone]
    2. Dial the number to which the call is to be transferred.
      [ringback tone]
    3. Remain on the line and announce the call. If the line is busy of there is no answer, return to the call on hold by pressing its call appearance button.
    4. Hang up.

Current CTS Hours

February 1st through May 10th:
Mon-Thur 8am-7:45pm, Fri 8am-4:45pm

When classes are not in session:
Mon-Fri 8am-4:45pm

Location:

Room SS0025
(basement of Social Sciences Bldg)
Tel (914) 251-6465

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