Faculty Handbook 2016–17
draft in progress

Telephones, Email Accounts, and Web-Based Services

Campus Technology Services | Telephones | Email | Faculty/Staff Portal and myHeliotrope | Computer Support Services for Faculty | Classroom Technology Services | Instructional Technology Advisory Committee | Faculty Web Pages and Blogs | File, Web, and Database Space | E-Portfolios

Campus Technology Services (CTS)
Director: Bill Junor
Location: Social Sciences Building, Basement
Office Hours: Mon.–Fri., 8:30 a.m.–5 p.m.

CTS Helpdesk:
Tel.: (914) 251-6465
Fax: (914) 251-6493
Work Order System: www.purchase.edu/wot/cts

  • First month of the semester: Mon.–Thurs., 8 a.m.–9:45 p.m. &
    Fri., 8 a.m.–6:45 p.m. when classes are in session
  • Remaining months of the semester: Mon.–Thurs., 8 a.m.–7:45 p.m. &
    Fri., 8 a.m.–4:45 p.m. when classes are in session

CTS supports a variety of services for faculty and students. The best way to keep abreast of what is available is to visit CTS online. The CTS helpdesk is responsible for classroom technology services and public labs, and for maintaining computer hardware and networks access across the Purchase campus. CTS also offers technical support for computer-related problems to faculty, staff, and students.

The campus area code is 914 and first three digits of on-campus numbers are 251. To make an on-campus call, dial the last four digits of the telephone number. To call off-campus, dial “9” first.

  • Business and Personal Calls:
    Calls necessary to accomplish faculty instructional or other professional university responsibilities are business calls. Any other local or long-distance call is a personal call. Faculty members must review their quarterly departmental phone bills and reimburse New York State for the cost of personal calls. (Those who live on campus receive monthly bills.) Telephone-reimbursement report forms are available online at www.purchase.edu/Departments/cts/Telecom/, along with the complete Purchase College telephone policy.
  • Directories:
    The most current directory of faculty, staff, and departments (campus telephone numbers, fax numbers, email and web addresses) is the online searchable version. It is maintained on a decentralized basis by each school, conservatory, and department.

Purchase College Email
Purchase College email accounts are automatically created for new faculty and staff after their information is entered into the Banner system. Normally, that happens when the Personnel Action Form (PAF)—the document authorizing their appointment at Purchase College—has been completed and signed by the president. (For volunteers, Research Foundation, Purchase College Association, and other non–New York State employees, a supervisor in the sponsoring office must create a Personnel Data Sheet or P-Dash form for the individual. The P-Dash form appears on the HRETS main menu.)

To activate your email account:

  • Go to the faculty/staff portal, my.purchase.edu.
  • Under “Quick Links,” click “Account Activation.”
  • At the next screen, click on “Activate your account for the first time” and follow the instructions.
  • If you have trouble, you can call the CTS Helpdesk at (914) 251-6465.

Your Purchase College email account is (a) used for official communications to and from the college and students and (b) provides access to:

  • self-service tools in the Banner information system (grades, class lists, advisee lists, etc.), under myHeliotrope on my.purchase.edu
  • online library resources
  • the Moodle learning management system
  • the Mahara ePortfolio system

You can use your Purchase email account from any computer with an internet connection and a standard web browser (Internet Explorer, Firefox, Safari, etc.) by going to “Email” under “Quick Links” on my.purchase.edu. You can also access your account via the “Email” link at the bottom of the Purchase College home page, www.purchase.edu. From your campus desktop, you will be provided with Microsoft Outlook, a full-featured mail-calendar-task application that is part of the Microsoft Office suite. After you have activated your account, you will be notified by CTS via email when it is time to change your password (required every 90 days for security purposes).

Email distribution lists:
All Purchase College email distribution lists can be used from any email account, on or off campus, using the format List.Name@purchase.edu. CTS automatically creates an email distribution list for each class each semester, with the faculty member as the list manager. Three semesters of lists are available: past, present, and future. The format for these lists is:
YYYY-TERM-Subject-Code-CRN@purchase.edu (for example, 2016-40-WRI1110-40116@purchase.edu would be the list for the Fall 2016 College Writing class.

Faculty/Staff Portal and myHeliotrope
The faculty/staff portal, my.purchase.edu, includes links to the myHeliotrope Banner information system and numerous self-service applications—where you can do everything from changing your email password to viewing your class lists and submitting your grades. There are also links to a variety of useful information on the Purchase website. Your user name and password for myHeliotrope and other password-protected information are the same as your Purchase College email address and password; the domain is tnt_lan and your user ID is generally firstname.lastname (e.g., John.Doe).

Computer Support Services for Faculty
During its regular business hours, the CTS helpdesk can assist with any computing issues you may have. Please use the CTS Work Order System to obtain support services for your office desktop computer. The college provides access to Microsoft Office products for your desktop computer, along with antivirus software, concurrent-use licenses for such commonly used software as Adobe Creative Suite and SPSS, and home directory space on the server.

Classroom Technology Services 

  • Smart Classrooms
    The college currently has approximately 80 smart classrooms, most of which are equipped with a computer, projector, DVD/VHS, sound system, and wireless Ethernet. Many other classrooms have a large-screen TV and DVD/VCR. CTS also schedules and manages academic computing labs and computer equipment, and will supply audiovisual equipment and services to classes, conferences, and special events upon request. For events with external (non–Purchase College) audiences, there may be a fee for equipment and services.

  • Wireless Internet Access
    Wireless Ethernet service is available throughout the academic buildings and in many other locations as well (Campus Centers North and South, the Student Services Building, and the Performing Arts Center).

  • Mobile Teaching Units
    In recognition of the vital role that computing technology plays in the classroom and studio, CTS can provide mobile teaching units (MTUs) consisting of a laptop, laptop speakers, projector, an Ethernet cable, and wireless capabilities on carts that can be wheeled into most locations on campus for electronic presentations. If the classroom has a network outlet, the station can be used to access any campus computing resource and any resource available through the internet. Alternatively, materials could be loaded directly onto the computer. To make arrangements for an MTU, please use the CTS Work Order System.
    CTS technicians will deliver equipment only to the faculty member, not to an empty room. The delivering technician will set up the equipment ready for your use. Please do not leave the equipment unattended, and remember to notify CTS if the room is changed, the class is canceled, or the pick-up time is changed. Faculty members are responsible for the equipment delivered to their class.

  • Media Equipment Pool
    CTS also provides an extensive pool of computing and media equipment to support student and faculty academic activities. This pool contains a variety of video and still cameras, audio gear, tablets, and computer displays. An inventory list is available on the CTS site. Please use the CTS Work Order System to schedule equipment loans.

  • Videoconferencing and Webcasting
    Information on these services is available on the CTS Classroom Technology Services site.

Instructional Technology Advisory Committee (ITAC)
The Instructional Technology Advisory Committee (ITAC) advises the directors of the Teaching, Learning, and Technology Center (TLTC), the Library, and Campus Technology Services (CTS) on all matters relating to the integration of technology throughout the curriculum. ITAC’s mission is to support the adoption of innovative, effective, and student-centered instructional approaches as pedagogy evolves in the digital age. The scope of these advisory efforts includes:

  • assessment of the impact of digital tools and services on student learning outcomes
  • assistance in planning and promoting faculty development programs on the use of instructional tools and new pedagogical approaches
  • advice on evaluation and adoption of new web services, hardware, and software throughout the curriculum to support teaching and learning
  • support for campus communication about new and existing instructional technology tools and services
  • advice on the development of physical and virtual learning spaces to support learning across the curriculum

A list of all “smart” classrooms and computer labs is available on the ITAC site, https://www.purchase.edu/committees/ITAC/.

Faculty Web Pages and Blogs
The OpenScholar platform for faculty-created web pages is no longer being supported. A major redesign of the Purchase website by the firm White Whale is expected to launch in early 2017. At that time, the college hopes to have alternate solutions available for those faculty who wish to create and maintain a Purchase-affiliated web presence.

  • Other Options
    Faculty members who want to use commercial or open-source web publishing applications or develop database-driven web applications can arrange to have a web directory set up on the server. For details, please contact the CTS helpdesk at (914) 251-6465.
  • Dance and Music faculty, please note:
    The Conservatories of Dance and Music still create and maintain static web pages for their faculty members upon request. (Please contact the respective conservatory administrative assistant for information.)

File, Web, and Database Space
Every faculty member and student can set up his or her own web and database spaces. Students can obtain a home directory via a self-service application; faculty members automatically have a home directory for files.

There is a self-service application you can use to obtain a home directory for yourself on the file server, and you can access your home directory from anywhere using the college’s Virtual Private Network (VPN):
https://www.purchase.edu/ResourceRequest/MainPage.aspx (log-in required)

There is also an FTP service for transferring materials from off site. At this time, there is no upper limit on the amount of material you can store in your home directory. This service is available to all Purchase faculty and students. Using this same self-service application, you can obtain web publishing space and MySql database space if you wish.

Documentation and how-to steps are available online at:
https://planet.purchase.edu:8443/display/CTSKB/Web+and+File+Space+Support (log-in required)

For sharing media materials with others, the college provides an e-portfolio system that allows you to set up various views of your materials and publish them on the web. You can set up public views, views to share with friends, and custom views (e.g., for a potential employer) and distribute those links via email or the web. The Mahara ePortfolio system is available at https://portfolios.purchase.edu/ (log-in required). The Teaching, Learning, and Technology Center offers periodic workshops on this system.

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