*New* Starting in fall 2013, CTS has implemented a Web Print feature. Please see the CTS Knowledge Base for details on how to use the program.
In fall 2008, Campus Technology Services (CTS), in cooperation with the Purchase Student Government Association (PSGA), instituted a print management system for public printers on campus. The goal of the system is to reduce the financial and environmental impact of printing activity.
All currently enrolled students receive a per semester print allocation, with any remaining balance carried forward in their account. The print allocations are based upon the Technology Fees included in each student's tuition. Please be advised that such print balances are not refundable upon graduation or when a student leaves the College.
CTS has made changes to the printing allocation program (starting fall 2013) to prorate the print balance increase based on the number of credits a student is taking.
If a student is listed as fully matriculated, he/she receives the full $20 per semester.
If a student is not fully matriculated, he/she receives a free $2 and then $1.50 per credit up to 20.
CTS has installed duplexers with lower rates that allow you to stretch that allocation to approximately 1000 b/w double sided pages (starting with a $20 balance) for each semester. CTS also has a Printing Tips page with some suggestions you can use to stretch your print dollars even further.
The per-page amounts are set to the actual costs for providing paper and toner. The College makes no profit on printing. (In contrast, copy machines on campus charge $0.10 per b/w page.)
Black/White: $0.05 cents per page
Color: $0.35 cents per page
There is a $0.02 per page discount for printing duplex (double-sided)
EPSON Stylus Pro 9900 Plotter: $6.00 per square foot
Logon Balance Confirmation - When you log onto a computer you receive a pop-up dialog box showing your print balance. The dialog box includes a link (“Details…”) that you can use to review your print history and its environmental impact art any time.
Print Confirmation dialog - When you send something to the printer you will receive a confirmation dialog box showing what the print job will cost, and you must confirm to continue. If you do not confirm within 10 minutes, the job is flushed from the queue and your account will not be charged.
Overdraft Buffer - the system is configured to allow each student a $10 overdraft buffer in addition to the print allocation. The overdraft buffer is designed to save your bacon when it's Sunday night at 11:00 and all the offices are all closed and you have to print your final assignment that has to be turned in Monday morning at 8:30. If you exhaust your overdraft balance and ignore your declining balance all semester, you really can't start complaining at that point.
Repeat Print Limit The print management system is configured to prevent you from accidentially sending the same job to the same printer more than once every two minutes.
Appeals for a refund - Since printing problems may occasionally occur resulting in documents failing to print or printing in an unsatisfactory manner, students can appeal for a refund if a print job goes bad.
Refund Policy - there are cases when CTS will consider a request to refund an individual print job. If an individual print job fails to print properly and the total charged for the job is $3.00 or more, please submit a work order request through the CTS Work Order System with the following information:
Refund requests should be made as soon as possible, but no later than one week after the incident. You may be asked to show the print job to a CTS employee before a refund is processed. Please note that problems due to user error including the incorrect selection of printer or print options are not grounds for a refund to be granted.
Requesting Increase in Print Balance
The PSGA is in agreement with CTS that additional printing allocations should not be granted automatically, and that students who exceed their allocation must pay for additional print privileges if they are needed.
Starting fall 2014, students can pay online (through the myHeliotrope link on the Portal Page) for additional print allocations. You only need to create a Work Request through the CTS Work Order System indicating the dollar amount of the increase. The amount will then be added to the PaperCut Printing System as well as your semester bill, and you can go ahead and pay online via credit card. The area in myHeliotrope to go to is Student>Student Account>Payment Center. Please let Student Financial Services or CTS know once payment is made so the money can be applied to the right account. Keep in mind that you cannot rent audio/visual equipment from CTS until the payment is made.
Financial and environmental impact
Printing rates have increased by 50% from the same period last year and CTS is working with the PSGA and the faculty to try to raise awareness of the financial and environmental impact of printing activity. Part of the problem is everyone’s perception of this as “imaginary” money. In reality, this is is real money flowing out the door at an alarming rate.
During September 2009 students printed 302,287 pages at a cost of $17,248.
During October 2009 students printed 313,287 pages printed at a cost of $18,555.
The more money the College spends on printing the less money is available to create or upgrade computer labs. This rate of consumption is up substantially from last year, and if continued, means that by May we will have spent about $125,000 in real dollars on student printing activity. That is equivalent to the entire cost of the hugely popular DMZ and NS1013 new media labs combined (or to the cost of 250 brand new computers.)
The environmental impact of printing activity for September-October 2009 is that we consumed 7.83 trees and produced 5,418 kg of CO2 (equivalent to burning a light bulb for 178,492.9 hours – or 20 years).
Either we should start a tree-planting and carbon sequestration program to mitigate this footprint, or we should aggressively pursue ways of reducing this activity.
735 Anderson Hill Rd.
Purchase, NY 10577-1400
Fax (914) 251-6493
CTS Work Order System
Email Password Reset (Student)
Email Password Reset (Faculty/Staff)
August 25th through October 3rd:
Mon-Thur 8am-9:45pm, Fri 8am-6:45pm
October 6th through December 19th:
Mon-Thur 8am-7:45pm, Fri 8am-4:45pm
When classes are not in session:
(basement of Social Sciences Bldg)
Tel (914) 251-6465